IT Service Desk Technician

Smart AutoCare; Richardson (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Smart AutoCare is seeking a Service Desk Technician to deliver timely IT support to staff, triaging requests and resolving basic technical issues for Windows environments and Office 365 applications.

You will document solutions, maintain knowledge base articles, and collaborate with teammates to improve service delivery while ensuring accurate incident tracking. The ideal candidate has 2–5 years of experience, strong problem-solving skills, and clear communication.

Qualifications

• 2-5 years of proven experience as a Service Desk Technician.
• Bachelor of Science in Computer Science or relevant field or combination of work and education.
• Excellent diagnostic and problem-solving skills.
• Ability to communicate effectively with team members.
• Outstanding organizational, project management, and time-management skills.
• Ability to work independently and on teams.
• Troubleshooting experience on Windows platforms.
• Experience supporting Microsoft Office applications, including Outlook in Exchange or Office 365 environments.
• Experience supporting mobile devices.

Responsibilities

• Providing first contact support and initial triage for IT service desk tickets.
• Maintains, supports, troubleshoots, installs, patches, and upgrades workstations, functional systems, and specialized software and all associated peripherals and IS-based equipment.
• Track and work projects to completion
• Track, route, and redirect problems to correct resources
• Update helpdesk data and produce activity reports
• Walk associates through problem solving process and document resolutions as necessary for knowledgebase articles.
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications and improvements

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Independent work

Windows troubleshooting

Education

Bachelor's degree in Computer Science or related field

Job description

Our Service Desk Technician: We are looking for a customer service-oriented Help Desk Specialist to provide technical support to fellow team members in an efficient and accurate manner. You will be considered a front-line worker who solves basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Job Duties

• Providing first contact support and initial triage for IT service desk tickets.
• Maintains, supports, troubleshoots, installs, patches, and upgrades workstations, functional systems, and specialized software and all associated peripherals and information system (IS) based equipment.
• Track and work projects to completion
• Track, route, and redirect problems to correct resources
• Update helpdesk data and produce activity reports
• Walk associates through problem solving process and document resolutions as necessary for knowledgebase articles.
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications and improvements

Job Qualifications

• 2-5 years proven experience as a Service Desk Technician
• Bachelor of Science in Computer Science or relevant field or combination of work and education
• Excellent diagnostic and problem-solving skills
• Ability to communicate effectively with team members
• Outstanding organizational, project management, and time-management skills
• Ability to effectively work independently and on teamsTroubleshooting experience on Windows platforms
• Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment
• Experience supporting mobile devices