Jr IT Technician - First Shift

Shipfusion; Emigsville (PA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health and dental coverage

MacBook provided

Paid vacation & wellness days

Social events

Employee discounts

EAP

Calm app coverage

Job summary

Shipfusion is hiring a Junior L1 On-site IT Technician (2nd Shift) in Carol Stream, IL to support employees, warehouses, and remote staff. You will maintain our fleet of Apple devices, including Mac Mini, MacBook Pros, and iPads, and provide break/fix support, Google Workspace administration, and assistance to our helpdesk team.

Responsibilities include managing Jira tickets (Tier 1), onboarding/offboarding, vendor coordination, and training staff on IT systems.

Qualifications

• 1-2 years of IT support experience
• Experience handling corporate hardware (laptops, tablets, workstations)
• Familiarity with Google Workspace and identity management
• Strong troubleshooting and communication skills
• On-site role in Carol Stream, IL

Responsibilities

• Provide on-site IT support for employees, warehouses, and remote staff
• Maintain Apple devices (Mac Mini, MacBook Pros, iPads) and break/fix support
• Administer Google Workspace accounts (email, calendar, drive)
• Manage Jira IT tickets as Tier 1 support (on-site and remote)
• Assist with onboarding/offboarding and basic vendor coordination
• Train staff on IT tools and systems and suggest improvements

Job description

Position Hours: Mon- Fri 7:00am - 3:30pm

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

Position Hours: Mon- Fri 7:00am - 3:30pm

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

We are hiring for a Junior L1 On-site IT Technician (2nd Shift) to provide on-site technical support and assistance to our employees, warehouses, and remote staff.

As the technician, you will be responsible for maintaining our fleet of Apple devices, including Mac Mini, MacBook Pros, and iPads across our organization. You will also provide break/fix support for our fulfillment warehouses, Google Workspace administration, and offer support to our helpdesk team.

• Reset the state of Carol Stream’s operational team’s tech devices from 1st shift and prepare for 3rd shift
• Maintain and respond to Jira IT support tickets from the organization as Tier 1 support. This involves both on-site support in Carol Stream and remote support for other locations and users. Support will comprise of:
• Administer and manage Google Workspace accounts, including email, calendar, and drive.
• Basic vendor management related to support needs, such as scheduling call-outs and procurement
• Assistance with employee onboarding and offboarding
• Provide training to employees on how to effectively use our IT systems and tools.
• Stay up-to-date with the latest IT trends and technologies and recommend improvements to our IT infrastructure

What you'll bring to the team (Required Skills):

• 1-2 years of experience in an IT support role.
• Experience managing and supporting corporate hardware devices such as laptops, tablets and workstations
• Familiarity with corporate email and identity management
• Strong troubleshooting and IT problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• On-site role in Carol Stream, IL

Nice to Have:

• IT support roles in warehousing environments or logistics companies
• Experience managing and supporting Apple devices such as Mac Mini, MacBook Pros, and iPads.
• Familiarity with Google Workspace administration.
• Spanish language fluency

Attractive Salary and Lucrative Compensation Plan:Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage:Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time:Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Cutting-Edge Tech Setup:Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Exclusive Employee Discounts:Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP):Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription:Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture:Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates:Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.

Compensation Range

$60,000 - $65,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Shipfusion’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.