IT Support Specialist New Hybrid | Chicago, IL

CA Fortune & Company; Chicago, Northern (IL, KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

PTO & Sick days

11 paid company holidays

Floating holiday

3 months fully paid parental leave

Medical, dental, and vision

Paid company life insurance

401k with company match

Summer hours (half day Fridays)

Job summary

C.A. Fortune is a national consumer-centric integrated commerce agency headquartered in Chicago.

The IT Support Specialist will join a hybrid team, providing end-user support across onsite, remote, and hybrid employees, while ensuring seamless Microsoft 365 administration and secure identity management. You will train users, diagnose issues, and help maintain our cloud and on-prem infrastructure, with a focus on AI tools adoption and improving end-user productivity in a dynamic, fast-paced

Qualifications

• Minimum: 2 years IT field experience.
• Excellent written and verbal communication skills.
• Proficient supporting the Microsoft 365 suite.
• Ability to train and instruct users of varying technical skill levels.
• Strong documentation skills.
• Experience with Android, iOS, and Windows devices; MDM experience a plus.
• Experience with Active Directory/Entra ID, Exchange, Windows Server, SharePoint, and Microsoft 365.

Responsibilities

• Provide first-line support for onsite, remote, and hybrid hardware and software.
• Perform remote troubleshooting and diagnose issues.
• Triage issues and route to appropriate resource.
• Provide updates on project status and new user setups.
• Manage monitoring and maintenance of network and cloud infrastructure (Microsoft 365, Entra ID).
• Design and deliver training sessions to drive adoption of new technologies.

Skills

IT support

Microsoft 365

Entra ID/Active Directory

Windows

Mac

MDM management

Troubleshooting

Training end users

Cybersecurity basics

Documentation

Job description

C.A. Fortune is a national consumer-centric integrated commerce agency built to help brands win at retail. We deliver sales strategy, in-store execution, full-service marketing, and digital commerce through a single, fully integrated partner. Our capabilities span the full shelf: from getting brands on it, to getting them off it.

We’re passionate, energetic, and deeply motivated by one thing: helping brands win over customers and consumers. We bring together sales experts, marketers, e-commerce specialists, data analysts, and creatives. Different backgrounds, one mission.

Who We Are

C.A. Fortune is built on the belief that great people buildgreat brands.We'rea national consumer-centric integrated commerce agency. We show up every day to help brands of all sizes grow, compete, and lead. From emerging challengers toestablishedmarket leaders, we bring the sales horsepower, marketing firepower, and integrated thinking to move the needle at retail.

The best brands are built by the best people. Come build with us.

Overview of the Role

• The IT Support Specialist will be well organized, detail oriented, and have excellent communication skills.
• Location: Chicago, IL will observe a hybrid schedule in office 3 days a week
• Salary: $65,000 - $70,000, based on experience, qualifications and skills.
• Must be a team player and be able to adjust to change and have an openness to learn .
• Learn the processes and procedures our IT team follows and become proficient in them
• Become familiar with our systems and infrastructure, including cloud and on-prem infrastructure
• Provide end user support for local, remote, and hybrid employees

What You’ll do at C.A. Fortune

• Provide first-line support for onsite, remote, and hybrid hardware, installing software, troubleshooting, diagnosing, and training users on software and equipment
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Triage issues and resolve them directly or route to the appropriate resource
• Provide daily and weekly updates to the manager on project status, new user setups, and open issues
• Manage day-to-day monitoring and maintenance of network and cloud infrastructure, including Microsoft 365 and Entra ID/Active Directory
• Administer and support the Microsoft 365 suite (Exchange Online, SharePoint Online, Teams, OneDrive)
• Support and help manage a mobile device management (MDM) platform for company-issued iOS, Android, and Windows devices
• Support both Windows and Mac/Apple hardware.
• Design and deliver training sessions that drive adoption of new technologies, including AI tools
• Provide proactive IT support: monitoring systems and flagging issues before they disrupt end users
• Support basic cybersecurity practices: endpoint protection, phishing awareness, and patch management
• Own new-hire and offboarding setup/teardown for desktops, laptops, tablets, and phones
• Stay current on emerging technology, including AI tools, and help evaluate and pilot new solutions

What You Should Bring to the Table

• Minimum: 2 years IT field experience
• Excellent written and verbal communication skills
• Able to multi-task and prioritize in a fast-paced, evolving environment
• Proficient supporting the full Microsoft 365 suite
• Ability to train and instruct users of varying technical skill levels
• Strong documentation skills : procedures, network information, and asset tracking
• Experience with Android, iOS, and Windows mobile devices; MDM platform experience a plus
• Experience with Active Directory/Entra ID, Microsoft Exchange, Windows Server, SharePoint, and Microsoft 365
• Familiarity with basic cybersecurity/endpoint protection practices
• Curiosity and openness to learning new and emerging technologies, including AI-based tools
• Ability to lift equipment of 30 - 40 lbs
• PTO and Sick days
• 11 paid company holidays per year
• 1 Floating holiday
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)

Come As You Are

C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in C.A. Fortune’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in a U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized in the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.