Jr. Business Office Analyst (3000)

PSI Pax, Inc.; Indian Head (MD); On-site; USD 52,000 - 64,000; Full time

Job summary

PSI Pax, Inc. seeks a qualified Operations Support professional to provide production operation support, help desk resolution, data management, and analysis for senior leadership data requests. The role requires a secret clearance and at least two years of experience.

The candidate should be proficient in Microsoft Office and able to interact with senior customers, working independently. Familiarity with NHDSM, ServiceNow, and Navy ERP is desirable.

Qualifications

• Secret clearance required. Government background investigation eligibility.
• Minimum 2 years of professional experience.
• Proficient in Microsoft Office Suite.
• Ability to interface with customers in senior level positions.
• Familiarity with NHDSM orService Now is desirable.
• Experience with Microsoft Word/Excel/PowerPoint.

Responsibilities

• Provides production operation support including daily job processing and validation of data.
• Provides help desk ticket resolution support.
• Supports the management of master data.
• Responds to senior leadership data calls with analysis to support decision-making.
• Provides command business general support using Navy ERP.

Skills

Communication skills

Customer service

Independent worker

Senior stakeholder interfacing

Education

Associate degree

High School Diploma + 2 years experience substitution

Tools

NHDSM

ServiceNow

Microsoft Word

Microsoft Excel

PowerPoint

Job description

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer’s mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer’s complex requirements. We help our customers coordinate services across their enterprises nationwide, enhance efficiency through process improvement, and deliver quality services within cost and on schedule.

Duties & Responsibilities:

• Provides production operation support including daily job processing and validation of data.
• Provides help desk ticket resolution support.
• Supports the management of master data.
• Responsible for responding to senior leadership data calls including but not limited to collecting and organizing help desk ticket data with details of analysis to support decision-making.
• Provides command business general support using Navy ERP.

Qualifications:

• Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.
• At least two (2) years of professional experience.
• Must be proficient in Microsoft Office Suite.
• Must work well independently; have the ability to interface with customers in senior level positions.
• Must have strong written and verbal communication skills and must provide customer service both internally and externally.
• Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM), Service Now, or similar is desirable.
• Must have experience with Microsoft Applications (Word, Excel, PowerPoint).

Education Requirements:

• An associates degree
• A High School Diploma and two (2) years of additional experience can be substituted for the degree.

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

PSI Pax, Inc. is an E-Verify Participant