Jr. Account Representative

Russell Tobin; Columbus (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Russell Tobin is seeking a Jr. Account Representative in Columbus, OH to handle high-volume inbound calls from clients within a call center in the financial services sector. Recent grads welcome, with opportunities to gain experience in brokerage operations and digital platforms.

The role emphasizes delivering world-class customer service, staying calm under pressure, and collaborating with a team in a fast-paced environment. Competitive hourly pay and benefits are offered.

Qualifications

• College Degree OR 2–5 years of call center experience in financial services preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and stay calm under pressure.
• Professional, career-driven and committed to world-class customer service.

Responsibilities

• Respond to inbound client calls regarding brokerage accounts, cash management products, online and mobile platforms.
• Deliver accurate, efficient, and professional service while meeting performance metrics.
• Troubleshoot issues and provide effective solutions to improve the client experience.
• Maintain knowledge of brokerage operations, financial products, and digital service tools.
• Collaborate in a fast-paced, team-oriented environment.
• Adapt quickly to change and manage multiple priorities in a busy service center.

Skills

Communication

Problem solving

Multitasking

Customer service

Education

College degree

Job description

Jr. Account Representative - Columbus, OH (Recent grads are welcome)

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Description:

We are seeking motivated and customer-focused professionals to join our team as Financial Representatives. This role is primarily focused on handling high-volume inbound calls within a call center environment, providing exceptional support to clients in the financial services sector.

Hourly Payment: $18.17 - $20.17

Responsibilities:

Respond to inbound client calls regarding brokerage accounts, cash management products, online and mobile platforms, and general account or financial inquiries.

Deliver accurate, efficient, and professional service while consistently meeting departmental performance metrics.

Troubleshoot issues and provide effective solutions to enhance the client experience.

Maintain a strong knowledge of brokerage operations, financial products, and digital service tools.

Work collaboratively in a fast-paced, team-oriented environment.

Adapt quickly to change and manage multiple priorities in a busy service center.

Qualifications:

College Degree OR previous contact center / call center experience from 2 - 5 years (financial services background strongly preferred).

Strong communication and problem-solving skills.

Ability to multi-task and remain calm under pressure.

Highly professional, career-driven, and committed to delivering world-class customer service.

What We Offer:

Opportunity to gain valuable experience in the financial services industry.

Professional growth in a performance-driven, client-focused environment.

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Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.