Jr. Account Manager

Socket.dev; Warren (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Socket.dev is seeking a Jr. Account Manager to partner with customers and ensure long-term success. You will be the lead contact for assigned accounts, building trusted relationships with stakeholders and executives to align solutions with business goals.

You will coordinate with internal teams to deliver on client needs, forecast key metrics, and communicate progress monthly and quarterly. The role requires strong communication, problem solving, and the ability to juggle multiple projects with

Qualifications

• BA/BS degree or equivalent.
• Proven account management or other relevant experience.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.

Skills

Mathematics

Communication

Time Management

Computer Skills

Education

Bachelor's degree

Job description

Summary

The Jr. Account Manager will partner with and ensure the long-term success of our customers. The incumbent will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. Also, will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Core Competencies

• Mathematics
• Communication
• Time Management
• Computer Skills

Job Duties

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed

Requirements

• BA/BS degree or equivalent
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills