Joyful Store Leader: Guest Experience & Operations

La La Land; Los Angeles (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salaries

Medical/dental/vision insurance

Prescription drug coverage

401(k) plan

Sick pay

PTO and holiday pay

Profit sharing plan

Annual food & beverage allowance

30% company discounts

Job summary

La La Land, in Los Angeles, seeks a General Manager to lead all aspects of store operations, drive guest satisfaction, and maintain brand standards. You will coach managers, manage budgets, inventory, and staffing, and ensure safe, efficient daily operations.

You will inspire a high-performing team, foster a joyful work environment, and execute strategic initiatives with the Area Manager to grow profitability and brand presence in a competitive market.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree or equivalent experience preferred.
• 3–5 years of operations management experience, coffee/tea beverage industry preferred.
• Previous experience managing a team of direct reports required.
• Willingness to work evenings, weekends, and holidays as required.

Responsibilities

• Lead, coach, and inspire a team of store managers and their teams to deliver outstanding guest experiences.
• Oversee day-to-day store operations, ensuring efficiency and profitability across shifts.
• Manage budgets, labor costs, inventory, and cost controls to drive store performance.
• Model La La Land's brand promise and maintain health, safety, and sanitation standards.
• Collaborate with Area Manager on strategic initiatives to improve profitability and guest satisfaction.

Skills

Leadership

Communication

Team management

Organizational skills

Health & safety knowledge

Inventory management

Scheduling & labor cost control

Education

Bachelor's degree or equivalent experience

Job description

La La Land, in Los Angeles, seeks a General Manager to lead all aspects of store operations, drive guest satisfaction, and maintain brand standards. You will coach managers, manage budgets, inventory, and staffing, and ensure safe, efficient daily operations.

You will inspire a high-performing team, foster a joyful work environment, and execute strategic initiatives with the Area Manager to grow profitability and brand presence in a competitive market.