Store GM: People, Performance & Guest Delight

La La Land Cafe; Charlotte, Northern (NC, KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salaries

Medical/dental/vision insurance

401(k) plan

Sick pay

PTO and holiday pay

Profit sharing

Annual food & beverage allowance

Company discounts 30%

Job summary

La La Land Cafe in Charlotte, NC seeks a General Manager to lead store operations, drive guest satisfaction, and foster a high-performing team. The GM will manage budgets, staffing, and brand standards with hands-on leadership across shifts.

Responsibilities include coaching staff, optimizing operational processes, and maintaining compliance with health and safety regulations while delivering a joyful, consistent cafe experience for guests.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Lead, coach, and inspire a team of store managers to deliver outstanding guest experiences.
• Oversee day-to-day store operations, ensuring efficiency, profitability, and adherence to standards.
• Manage budgets, labor costs, and key financial metrics to drive store performance.
• Model exceptional guest service and uphold brand promise in every interaction.
• Ensure health, safety, and sanitation regulations are followed at all times.

Skills

Leadership

Communication

Team management

Organization

Health & safety compliance

Inventory management

Scheduling

Labor cost control

Education

High school diploma

Bachelor’s degree preferred

Job description

La La Land Cafe in Charlotte, NC seeks a General Manager to lead store operations, drive guest satisfaction, and foster a high-performing team. The GM will manage budgets, staffing, and brand standards with hands-on leadership across shifts.

Responsibilities include coaching staff, optimizing operational processes, and maintaining compliance with health and safety regulations while delivering a joyful, consistent cafe experience for guests.