Store GM: Lead Teams, Grow Sales & Guest Experience

Living Spaces Furniture; La Mirada (CA); On-site; USD 96,000 - 128,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company match

Vacation

Paid Sick Leave

Flex or Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Furniture in California is seeking a General Manager to lead the store team toward excellence in guest experience, employee culture, and financial outcomes. You will oversee strategy execution, staffing, budget management, and brand presentation while driving sales, profitability, and customer satisfaction.

The role emphasizes leadership, talent development, and cross-functional collaboration to build a high-performance team and consistent guest-first service across the store.

Qualifications

• 5 years experience in direct customer interactive environment required; high volume 3 years of management experience required.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Ensure the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations.
• Ensure that coverage is scheduled to optimize productivity and efficiency.
• Lead the retail store teams ensuring channel strategy is successfully executed and deliver on meeting sales and profit goals and customer satisfaction goals
• Drives profitable outcomes by ensures execution of the Sales Leadership and Operations Standard Work
• Creating a culture of a “Guest First” mentality by measuring guest feedback, in store engagement with guest, and guest satisfaction tools/social media reviews
• Able to change current reality through gap management and by creating business plans for people and processes
• Collaborate with Regional Director, Corporate Retail Operations, and cross functional Corporate partners to develop an effective customer service strategy that builds brand awareness, engagement, and education while driving sales and brand content
• Collaborate and execute strategic opportunities for the store, work cross functionally to develop concepts or processes, and create plans to execute the strategies within each department
• Aligns strategies with the company and division OKRs to ensure the store meets or exceeds planned goals and key results
• Prepares and executes a talent management plan through a 4 ½ box and succession planning strategy
• Recruit, lead and develop all team members and develop a culture of passionate, high performance teams
• Host ongoing talent conversations that develop leadership skills to build store “bench”
• Act as a Leadership Champion, to change current reality through personal leadership and leadership performance management
• Inspire and guide through coaching, mentoring and leading by example
• Set clear expectations and hold teams accountable for performance results
• Manage budget, resources, staffing, and operations in accordance with business priorities
• Owning the P&L and making financial decisions for company and store profitability
• Ensure brand presentation is executed in the store as defined by the Style Guides
• Driving for results by developing dedicated focus around SOP’s, retail processes and procedures
• Engage the store TEC teams, helping to develop plans and strategies that drive employee engagement
• Partner on community efforts to promote the brand
• Open and close the store as needed, including securing the building, enabling and disabling the alarms

Education

Bachelor's degree in business, retail management, sales, merchandising, or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Living Spaces Furniture in California is seeking a General Manager to lead the store team toward excellence in guest experience, employee culture, and financial outcomes. You will oversee strategy execution, staffing, budget management, and brand presentation while driving sales, profitability, and customer satisfaction.

The role emphasizes leadership, talent development, and cross-functional collaboration to build a high-performance team and consistent guest-first service across the store.