Journeyman Technical Writer — Federal IT Documentation

02 CACI, INC.-FEDERAL; Ashburn (VA); On-site; USD 60,000 - 122,000; Full time

Job summary

CAI is seeking a Journeyman Technical Writer to support the GMOS contract for the Department of State. You will develop technical documents, SOPs, and diagrams for IT infrastructure across the enterprise, ensuring security and accuracy.

You will collaborate with engineers, SMEs, and project managers to deliver clear, accessible manuals and deployment guides that support worldwide locations and ongoing modernization efforts.

Qualifications

• Bachelor’s degree + 4 years of related experience in technical writing or information design.
• Active Secret Clearance.
• Proven experience creating technical documentation, infrastructure diagrams, and SOPs for IT environments.
• Knowledge of infrastructure engineering, server installations, and deployment processes.
• Strong writing and editing skills for diverse audiences.
• Excellent organizational skills to manage multiple documentation projects and schedules.

Responsibilities

• Create accurate technical documents for infrastructure engineering and implementation activities across the CA IT enterprise.
• Develop infrastructure diagrams for production systems ensuring alignment with security requirements.
• Create server installation documents, including configuration specs and deployment procedures.
• Document site surveys and recommendations for renovations, infrastructure components, and equipment placement.
• Develop comprehensive project plans and schedules for special projects, coordinating with stakeholders.
• Refine, execute, and maintain SOPs for deployments and review semi-annually.

Skills

Strong writing and editing

Project management

Ability to produce clear documentation

Cross‑functional collaboration

Education

Bachelor’s degree + 4 years of related experience

Tools

Microsoft Visio

Adobe Technical Communication Suite

MadCap Flare

Job description

CAI is seeking a Journeyman Technical Writer to support the GMOS contract for the Department of State. You will develop technical documents, SOPs, and diagrams for IT infrastructure across the enterprise, ensuring security and accuracy.

You will collaborate with engineers, SMEs, and project managers to deliver clear, accessible manuals and deployment guides that support worldwide locations and ongoing modernization efforts.