Journeyman Technical Writer - IT Infrastructure & SOPs

CACI; Ashburn (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

CACI is seeking a Journeyman Technical Writer to support the Global Mission Operations Support (GMOS) contract for the Department of State. The role focuses on creating infrastructure documentation, server deployment procedures, and SOPs to ensure security and compliance across worldwide sites.

You will collaborate with engineers, SMEs, and project managers to deliver accurate guides, diagrams, and manuals for end users and technical staff, helping modernize IT services and support

Qualifications

• Bachelor's degree or equivalent plus 4 years of related experience in technical writing or information design.
• Active Secret Clearance is required.
• Experience creating technical documentation, infrastructure diagrams, and SOPs for IT environments.

Responsibilities

• Create accurate technical documents for infrastructure engineering and implementation activities across the CA IT enterprise.
• Develop infrastructure diagrams for production systems ensuring alignment with security requirements.
• Document server installation activities, configurations, and deployment procedures.
• Document site surveys and recommendations for renovations and placement of equipment globally.
• Develop project plans and schedules for special projects coordinating with stakeholders.
• Refine and maintain SOPs for deployments and update them periodically.
• Maintain deployment schedules with weekly updates and communicate changes to stakeholders.
• Deliver deployment tracking reports and ensure accurate documentation of activities.
• Develop user guides, technical manuals, and training materials for end users and staff.
• Collaborate with SMEs, engineers, and PMs to ensure documentation accuracy.

Skills

Strong writing

Editing skills

Multi-project management

Education

Bachelor's degree or equivalent

Tools

Microsoft Visio

Adobe Technical Communication Suite

MadCap Flare

Job description

CACI is seeking a Journeyman Technical Writer to support the Global Mission Operations Support (GMOS) contract for the Department of State. The role focuses on creating infrastructure documentation, server deployment procedures, and SOPs to ensure security and compliance across worldwide sites.

You will collaborate with engineers, SMEs, and project managers to deliver accurate guides, diagrams, and manuals for end users and technical staff, helping modernize IT services and support