Technical Writer (Journeyman)

CACI; Ashburn (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

CACI is seeking a Journeyman Technical Writer to support the Global Mission Operations Support (GMOS) contract for the Department of State. The role focuses on creating infrastructure documentation, server deployment procedures, and SOPs to ensure security and compliance across worldwide sites.

You will collaborate with engineers, SMEs, and project managers to deliver accurate guides, diagrams, and manuals for end users and technical staff, helping modernize IT services and support

Qualifications

• Bachelor's degree or equivalent plus 4 years of related experience in technical writing or information design.
• Active Secret Clearance is required.
• Experience creating technical documentation, infrastructure diagrams, and SOPs for IT environments.

Responsibilities

• Create accurate technical documents for infrastructure engineering and implementation activities across the CA IT enterprise.
• Develop infrastructure diagrams for production systems ensuring alignment with security requirements.
• Document server installation activities, configurations, and deployment procedures.
• Document site surveys and recommendations for renovations and placement of equipment globally.
• Develop project plans and schedules for special projects coordinating with stakeholders.
• Refine and maintain SOPs for deployments and update them periodically.
• Maintain deployment schedules with weekly updates and communicate changes to stakeholders.
• Deliver deployment tracking reports and ensure accurate documentation of activities.
• Develop user guides, technical manuals, and training materials for end users and staff.
• Collaborate with SMEs, engineers, and PMs to ensure documentation accuracy.

Skills

Strong writing

Editing skills

Multi-project management

Education

Bachelor's degree or equivalent

Tools

Microsoft Visio

Adobe Technical Communication Suite

MadCap Flare

Job description

Job Title: Technical Writer (Journeyman)

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

CACI is seeking a Journeyman Technical Writer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.

The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities

• Create accurate technical documents for all infrastructure engineering and implementation activities across the CA IT enterprise
• Develop detailed infrastructure diagrams for all production systems ensuring alignment with Department of State and DT security requirements
• Create technical documents and diagrams for all server installation activities, including configuration specifications and deployment procedures
• Document site surveys and recommendations for renovations, infrastructure components, and physical placement of equipment at all worldwide locations
• Develop comprehensive project plans and schedules for all special projects, coordinating with stakeholders to ensure alignment with program objectives
• Refine, execute, and maintain Standard Operating Procedures (SOPs) for deployments, reviewing them semi-annually and implementing recommended improvements
• Maintain installation and upgrade schedule with weekly updates, tracking progress and communicating changes to stakeholders
• Deliver deployment tracking reports for both post self-installs and those performed by installation teams, ensuring accurate documentation of all deployment activities
• Develop user guides, technical manuals, and training materials to support end users and technical staff across the enterprise
• Collaborate with subject matter experts, engineers, and project managers to gather information and ensure technical documentation accuracy and completeness

Qualifications

Required

• Bachelor's degree + 4 years of experience in related fields, such as technical writing, documentation development, technical communication, or information design; equivalencies considered.
• Active Secret Clearance
• Proven experience creating technical documentation, infrastructure diagrams, and Standard Operating Procedures (SOPs) for IT environments
• Demonstrated knowledge of infrastructure engineering, server installations, and deployment processes
• Strong writing and editing skills with ability to create clear, concise technical documentation for diverse audiences
• Excellent organizational skills with ability to manage multiple documentation projects and maintain schedules

Desired

• Prior experience supporting federal agencies, especially the Department of State
• Professional certifications such as Certified Professional Technical Communicator (CPTC) or similar technical writing credentials
• Experience with documentation tools (Microsoft Visio, Adobe Technical Communication Suite, MadCap Flare) and diagramming software
• Knowledge of ITIL frameworks, project management methodologies, and experience documenting infrastructure for geographically distributed environments

What You Can Expect

• A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their famili