Journeyman Service Desk Technician (TS/SCI Required)

Akima; Fort Benning (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Compass Point is seeking an Associate Computer User Support Specialist to support USSOCOM. The role requires active DoD Top Secret/SCI clearance, DoW 8140, and a STEM degree with 3–5 years IT experience.

You will support enterprise email, endpoints, and government apps using Remedy, MECM, VMware, ESXi, and NetApp ONTAP on-site. Strong communication skills and independent judgment are essential as you resolve complex issues and coordinate incident management with cross-functional IT teams.

Qualifications

• Bachelor's degree in a STEM field; relevant experience may substitute.
• 3–5 years of IT support experience.
• Active DoD Top Secret/SCI clearance or eligibility; DoW 8140 basics.

Responsibilities

• Provide technical support and administration for enterprise email platforms and government applications using Remedy/MECM/VMware.
• Diagnose and remediate hardware and software issues on end-user systems and manage system imaging.
• Act as liaison for incident management; monitor and escalate as needed.
• Coordinate management of Incident Reports and Service Requests with IT teams.
• Support local registration authority functions and update stakeholders.
• Provide updates on IT incidents, changes and projects to leadership.

Skills

Technical support

End-user support

Incident management

Autonomous work

Education

Bachelor's degree in STEM

Tools

Remedy

MECM

VMware

ESXi

NetApp ONTAP

Job description

Compass Point is looking for an Associate Computer User Support Specialist to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top Secret/SCI clearance and DoW 8140 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply.

Responsibilities

• Provide technical support and administration for enterprise email platforms, user account provisioning, standardized desktop software suites, and government applications using tools such as Remedy, MECM, VMware, ESXi, and NetApp ONTAP.
• Diagnose and remediate hardware and software issues on end-user systems, execute software deployments and system imaging, and administer access controls for shared file systems.
• Act as the liaison for the initiation, monitoring, and resolution facilitation of end-user incident management processes.
• Collaborate with cross-functional IT teams to coordinate the management of Incident Reports and Service Requests, ensuring comprehensive documentation, escalation alignment, and resolution tracking in accordance with established service management protocols.
• Support local registration authority functions.
• Provide updates on IT incidents, changes, and projects, escalating issues to senior IT teams or vendors as needed.

Qualifications

• Must be able to maintain DoW 8140-411 Basic via continuing education requirements or re certification
• Possess current Top Secret clearancewith SCI eligibility.
• Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
• Years Experience: 3 - 5 Years.

Any clearance requirements for this position are established by the government contract.

This position is contingent upon contract award and funding. Applicants selected may be offered but cannot begin work until funding has been confirmed.

Job ID

2026-26355

Work Type

On-Site

Company Description

Work Where it Matters

Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.

As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.