Journey Home Program Manager — Women’s Shelter Lead

journey home; Fort Worth, Northern (TX, KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Generous PTO policy

11 Paid Holidays

Student Loan Debt Assistance

Employee Assistance Program (EAP)

401(k) Retirement Plan

Job summary

Presbyterian Night Shelter’s Women’s Shelter program seeks a Program Manager to oversee case management, guest services, and shelter operations. You will supervise Journey Home Guides and Advocates, manage bed assignments, and coordinate vocational services to help guests exit homelessness.

The role requires a Bachelor’s in social services (Master’s preferred), plus at least two years of supervisory experience in a residential setting.

Qualifications

• Bachelor’s degree in social service or related field required.
• Master’s degree preferred.
• Minimum of two years supervisory experience in residential environment.
• Experience with homeless or transient population and/or residential population experiencing substance abuse disorders or mental illness.
• Must be able to remain calm under high stress and communicate effectively with guests, staff and volunteers.
• Knowledge of Microsoft Word and Excel is required.
• Valid driver license and proof of liability insurance is required.

Responsibilities

• Overall responsibility for the Women’s Shelter including case management and guest services.
• Supervise Journey Home Guides and Journey Home Advocates; coordinate shifts.
• Ensure HMIS data entry and intake processes run smoothly.
• Coordinate ancillary services within the shelter (AA/NA, medical, mental health).
• Participate in the administrative leadership team and support other Journey Home Managers and Directors.

Skills

Supervisory experience

Homeless population experience

Calm under pressure

MS Word & Excel

Education

Bachelor's degree in social services

Master's degree preferred

Tools

MS Word

MS Excel

Job description

Presbyterian Night Shelter’s Women’s Shelter program seeks a Program Manager to oversee case management, guest services, and shelter operations. You will supervise Journey Home Guides and Advocates, manage bed assignments, and coordinate vocational services to help guests exit homelessness.

The role requires a Bachelor’s in social services (Master’s preferred), plus at least two years of supervisory experience in a residential setting.