Journey Home Program Manager - Women's Center

CNM; Fort Worth (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Generous PTO policy & 11 Paid Holidays

Competitive Health Benefits

Student Loan Debt Assistance

Employee Assistance Program (EAP)

401(k) Retirement Plan

Job summary

Presbyterian Night Shelter is seeking a Journey Home Program Manager for the Women’s Shelter. You will oversee case management, guest services, bed assignments, and staff scheduling to help guests exit homelessness.

The role includes coordinating HMIS processes and supervising Journey Home Guides and Advocates in a high-demand environment. You will collaborate with clinical and administrative leaders, ensure program fees are collected, and coordinate ancillary services such as health and support

Qualifications

• Bachelor’s degree in social service or related field required; Master’s degree preferred.
• Minimum of two years supervisory experience in residential environment.
• Experience with homeless or transient population and/or residential population experiencing substance abuse disorders or mental illness.
• Must be able to remain calm under high stress and communicate effectively with guests, staff and volunteers.
• Ability to solve practical problems and deal with a variety of variables in situations.
• Knowledge of Microsoft Word and Excel is required.
• Valid driver license and proof of liability insurance is required.

Responsibilities

• Overall responsibility for the Women’s Shelter including case management and guest services coordination.
• Direct supervision of Journey Home Guides and Advocates and scheduling coverage.
• Oversee intake, bed assignments, and vocational services to help guests exit homelessness.
• Ensure HMIS data entry, intake processes, and overnight sleeping arrangements run smoothly.
• Coordinate ancillary services such as AA/NA groups, medical and mental health services.
• Participate in administrative leadership meetings and coordinate with senior staff.

Skills

Supervisory experience

Experience with homeless population

Calm under pressure

Effective communication

Problem solving

Microsoft Word

Microsoft Excel

Driver's license

Education

Bachelor’s degree in social service or related field

Master’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Journey Home Program Manager - LSB Women’s Center

Presbyterian Night Shelter is known for serving the homeless in greatest need: those who have no other places to go. Those who present the greatest challenge to our community are welcome here. As the largest homeless shelter in Tarrant County, we serve approximately 1,000 men, women and children each night.

Presbyterian Night Shelter staff members strive with mutual respect and compassion to serve with integrity, taking responsibility for our actions to foster hope in the journey from homeless to home.

Job Summary

Overall responsibility for the Women’s Shelter of the Presbyterian Night Shelter including case management, coordination of guest services personnel, and building security and cleanliness. Responsible for supervising all aspects of the Women’s Shelter including case management, shelter intake, bed assignments, vocational assignments, and other services to help guests quickly exit homelessness. Directly supervises Journey Home Guides and Journey Home Advocates. Provides oversite to Journey Home Guest Coordinator. Responsible for scheduling Journey Home Guides and Journey Home Advocates and filling shifts in the event of call outs. Responsible for approving suspension requests and participating in reconsideration meetings. Responsible for ensuring guests are enrolled in program and vocational services; responsible for ensuring collection of Women’s Shelter program fees. Responsible for ensuring smooth operations of HMIS data entry, intake processes, and overnight sleeping arrangements in the Women’s Shelter. Also responsible for coordinating ancillary services within the shelter setting such as AA/NA groups, support groups, medical services, public health services, mental health services, and others. As a member of management, support administrative leadership team including other Journey Home Program Managers and Directors, Vice Presidents of Programs, Finance, Development, and Human Resources, and the Chief Executive Officer.

Qualifications

Bachelor’s degree in social service or related field required, Master’s degree preferred.

Minimum of two years supervisory experience in residential environment required.

Must have experience with homeless or transient population and/or residential population experiencing substance abuse disorders or mental illness.

Must be able to remain calm under high stress and communicate effectively with guests, staff and volunteers.

Ability to solve practical problems and deal with a variety of variables in situations.

Knowledge of Microsoft Word and Excel is required.

Valid driver license and proof of liability insurance is required.

Rate of Pay

$55K to $65K annually (based on experience)

• Generous PTO policy & 11 Paid Holidays


• Competitive Health Benefits


• Student Loan Debt Assistance


• Employee Assistance Program (EAP)


• 401(k) Retirement Plan

This is a full-time, salaried position with benefits.

Presbyterian Night Shelter is an Equal Opportunity Employer