Joint Care Navigator

Reid Hospital & Health Care Services, Inc.; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Daycare

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Therapy dogs

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Job summary

Reid Health in Indiana is seeking a Joint Care Navigator to ensure patients are pre‑operatively assessed, establish a preliminary discharge plan, coordinate post‑operative care, and educate patients, families and the community about the surgery and recovery process.

The role requires early clearance with diagnostic results and paperwork 7–14 days before surgery and involves collaboration with Reid Peri-Operative Clinic, home health, physicians, case management, discharge planners, nursing and

Qualifications

• Graduation from an accredited nursing or MA program and active licensure/certification as applicable.
• Minimum 3 years of clinical orthopedic experience.
• Indiana Nursing License or CMA/MA certification; BLS certification required.

Responsibilities

• Assesses the care transition needs of the patient.
• Develops patient-centered goals with patient and support system.
• Collaborates with Interdisciplinary Team in transition plan of care.
• Performs pre-operative total joint classes and provides education.
• Educates patient and potential caregivers regarding the surgery and recovery process.
• Coordinates post-hospitalization services and accompanies patients to peri-op visits.

Skills

Care coordination

Patient education

Interdisciplinary collaboration

Preoperative education

Education

Graduation from accredited nursing program (LPN) or Medical Assisting program / Registered Medical Assistant or Certified Medical Assistant

Job description

Joint Care Navigator Schedule: Day Shift. 40 hours weekly. Monday - Friday 8-4:30

About the Position

The Joint Care Navigator ensures that patients are pre‑operatively assessed to establish a preliminary acute discharge plan, coordinates post‑operative care across the continuum to assure key outcomes are achieved, and provides education to patients, significant others and to the community. This position must ensure that patients are prepared and cleared for surgery, with the necessary diagnostic results and other relevant paperwork at least 7-14 days prior to surgery. This position works collaboratively with Reid Peri-Operative Clinic, home health, physicians, case management, discharge planners, nursing, and rehabilitation to achieve desired patient outcomes through cost‑effective use of healthcare resources. The Joint Care Navigator assists in tracking, monitoring, and improving post‑operative outcomes such as postoperative complications, satisfaction, and cost‑effectiveness using reporting features.

Overview of Responsibilities

• Assesses the care transition needs of the patient.
• Develop patient centered goals with the patient and support system.
• Collaborates with Interdisciplinary Team in development of the transition plan of care.
• Performs pre‑operative total joint classes and provide appropriate education.
• Educates patient and their potential caregivers regarding the surgery and recovery process.
• Utilizes effective teaching methods and approaches tailored to the individual patient needs.
• Ensures patients complete all preoperative and post‑operative questions including but not limited to HOOS/KOOS, PROMIS, Health Literacy, other joint pain and back pain surveys to ensure quality indicators are met.
• Serves as a Liaison with PCP to ensure patient is seen timely by PCP for any postoperative medical concern not related to the surgery to avoid potential ER visit.
• Provides community education regarding arthritis, related orthopedic conditions, and total joint replacement surgery.
• Identifies opportunities for improving educational materials and processes.
• Assists with coordinating post‑hospitalization services.
• Accompanies patients to peri‑op visits as needed.
• Fosters an environment of individual responsibility.
• Re‑enforces with patients the physician prescribed treatment and post‑operative plan.
• Provides community resources as needed.
• Promotes self in a positive and professional manner.
• Maintains patient and staff confidentiality.
• Responsive to patient complaints by resolving issues while maximizing patient and surgeon satisfaction.
• Establishes effective working relationships with surgeons.
• Establishes effective working relationships with nursing, case management and rehab.
• Obtains targeted data for performance improvement projects.
• Collects and tracks performance improvement data.
• Collects and presents patient reported outcomes to surgeons on a routine basis.
• Assists with clinical effectiveness studies and projects.

This list of duties and responsibilities is not intended to be all‑inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

Education Required: Graduation from accredited nursing program (LPN) or Successful completion of a Medical Assisting course, Registered Medical Assistant or Certified Medical Assistant.

Experience Required: At least 3 years clinical experience with orthopedic patients.

Licensure & Certification

Licensure: Indiana Nursing License, Registered Medical Assistant or Certified Medical Assistant.

Certifications: Must maintain competence in BLS after initial training.

Values

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

Reid Health Overview

Reid Health's inpatient hospital is a 189‑bed, regional referral center with a Level lll Trauma Center and a Primary Stroke Center designation. Reid Health's outpatient services include more than 40 specialties and sub‑specialties throughout an eight‑county service area. With more than 3,100 employees, 100 volunteers, and 170 healthcare clinicians on staff, Reid Health believes in wholeness -- in body, mind, and spirit. The minute you step through Reid's doors, you'll be surrounded by friendly faces. Each of our employees plays an important role in the friendly and caring environment we call Reid Health. It's more than a place to work. Reid team members are involved in and care for our community, fostering a sense of belonging and camaraderie. They are the reason our patients feel safe and cared for. And they are the reason Reid Health is ranked among the best in quality care.

Benefits

• Daycare, Doordash, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Equal Employment Opportunity

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Reid Health. Therefore, Reid Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law. This applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Employment Terms

Employment with Reid Health is on an 'at‑will' basis. This means that either you or Reid Health may terminate the employment relationship at any time, with or without cause, and with or without notice.

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. Please be aware: Across the country there has been an increase in job offer scams. Reid Health has taken measures to protect ourselves from this. Our hiring practices do require face to face interviews and on‑site visits prior to offers of employment.