Mgr-RHPA Quality

Reid Health; Richmond, Northern (VA, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Daycare

Doordash

Daily Pay

therapy dogs

massages

Forbes rated Best Places to Work 2022

Job summary

Reid Health is seeking a Manager, RHPA Quality to oversee quality review and improvement across the hospital and RHPA. Under the Director of Quality, you will manage daily operations, participate in committees, and ensure compliance with CMS rules and accreditation standards.

You will lead data collection, regulatory surveys, and performance excellence projects, driving a culture of safety and accountability across the organization.

Qualifications

• Leadership experience in quality review and improvement.
• Familiar with CMS quality programs and data submission processes.
• Knowledge of hospital quality metrics and accreditation standards.

Responsibilities

• Assist Quality Director with daily operations of the department.
• Participate in hospital committees related to quality improvement.
• Collect and submit quality measures to CMS, ACO, ACC, STS, and registries.
• Support performance improvement projects and QAPI activities.
• Coordinate annual clinical contract review and regulatory survey readiness.
• Lead and coordinate participation in required hospital quality surveys.
• Review patient satisfaction issues and participate in grievance processes.
• Prepare standard reports for committees and maintain staff schedules.

Education

Bachelor’s Degree in health related field

Bachelor’s Degree in other field

CPHQ / CPHRM or healthcare credential helpful

Job description

Mgr-RHPA Quality 7660 Quality About the Position Under the direction of the Director of Quality, the Manager is responsible for the overall management of quality review and improvement processes for the Hospital and RPA and other designated areas.

Essential Duties and Responsibilities

• Assists Quality Director with daily operations of the department. Serves on hospital committees as invited and as assigned by the Director of Quality.
• Timely and accurate data collection and submission of required quality measures to CMS, ACO, ACC, STS & other registries which the hospital & RHPA has chosen to participate in compliance with hospital quality programs.
• Continues education and remains familiar and knowledgeable of the various CMS rules and regulations regarding quality programs.
• Assists the Quality Director with performance excellence projects, as defined in organizational strategic framework.
• Oversight and coordination of annual clinical contract review & QAPI. Familiar with requirements for the IQR (Inpatient Quality Reporting), OQR (Outpatient Quality Reporting), IPFQR (Inpatient Psychiatric Facility Quality Reporting and Promoting Interoperability programs of CMS. Leads quality department continuous DNV survey readiness.
• Leads and coordinates completion of the Leapfrog Hospital Safety Survey, Anthem QHIP survey, AHRQ’s Culture of Safety Survey and other system-wide quality surveys the organization chooses to participate in.
• Manages quality review for physicians & Providers belonging to RH & RHPA in accordance with the FPPE & OPPE Policy.
• Reviews MIDAS Patient Satisfaction Issues for quality of care concerns and participates in the hospital grievance process. Provides follow up with customers as needed.
• Serves as a quality representative on various committees or Medical Staff meetings as assigned by the Quality Director and prepares standard reports for the committee.
• Responsible for maintenance of employee schedules and timecards for direct reports. Ensures timecards are completed timely on payroll Monday.
• Sets and communicates clear performance expectations of team members and monitors by direct observation.

Education and Experience

Education and Experience Minimum of Bachelor’s Degree in health related field or Bachelor’s Degree in other field Experience as leader in the Quality is preferred. Licensure and Certification RN, LPN, RHIA, RHIT, CPHQ, CPHRM or other healthcare related credential helpful.

Our Values

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

Hospital Overview

Reid Health's inpatient hospital is a 189-bed, regional referral center with a Level lll Trauma Center and a Primary Stroke Center designation. Reid Health's outpatient services include more than 40 specialties and sub-specialties throughout an eight-county service area. With more than 3,100 employees, 100 volunteers, and 170 healthcare clinicians on staff, Reid Health believes in wholeness -- in body, mind, and spirit. The minute you step through Reid's doors, you'll be surrounded by friendly faces. Each of our employees plays an important role in the friendly and caring environment we call Reid Health. It's more than a place to work. Reid team members are involved in and care for our community, fostering a sense of belonging and camaraderie. They are the reason our patients feel safe and cared for. And they are the reason Reid Health is ranked among the best in quality care.

Find yourself at Reid Health.

Perks

• Daycare
• Doordash
• Daily Pay
• therapy dogs
• massages
• Forbes rated Best Places to Work 2022

Equal Employment Opportunity

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Reid Health.

Reid Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law.

Search Firm Policy

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.

Job Offer Scams

Please be aware: Across the country there has been an increase in job offer scams. Reid Health has taken measures to protect ourselves from this. Our hiring practices do require face to face interviews and on-site visits prior to offers of employment.