Job File Coordinator/ Administrative Assistant

SERVPRO of Adamstown, Mohnton; Denver (Lancaster County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

SERVPRO of Adamstown, Mohnton is seeking a diligent Job File Coordinator/ Administrative Assistant to support customers and teams via phone, email, and text. You will handle file reviews, invoicing, scheduling, and office tasks with a focus on accuracy and customer service.

The ideal candidate combines superb interpersonal skills with strong organization and a proactive attitude, in a fast-paced, team-oriented office environment.

Qualifications

• Must have strong phone, email, and text communication with customers and teammates.
• Excellent organizational and data-entry skills.
• Experience with billing, scheduling, and quality reviews is a plus.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Able to learn new software including Xactimate and proprietary systems.
• Minimum of HSD/GED.

Responsibilities

• Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text
• Complete internal job file quality reviews
• Prepare estimates and billing invoices
• Coordinate crew and job scheduling
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Assist other departments, as needed

Skills

Phone skills

Analytical skills

Multitasking

Customer service

Data entry

Microsoft Office

Xactimate

Education

High school diploma or GED

Tools

Outlook

Excel

Xactimate

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
  

SERVPRO of Adamstown, Mohnton Job File Coordinator/ Administrative AssistantDo you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Job File Coordinator/ Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text
• Complete internal job file quality reviews
• Prepare estimates and billing invoices
• Coordinate crew and job scheduling
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Assist other departments, as needed
  

Position Requirements

• Experience with billing, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law
  

Hours

• Full time, or part time positions available. We can work with any schedule. The full time position would be up to 40 hours/week, flexible to work overtime when required- typically 9 a.m. and 5 p.m.
  

Pay Rate

Competitive pay based on experience
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.