Job File Coordinator

IICRC; San Marcos (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Friermuth is looking for a detail-oriented Job File Coordinator to handle customer calls, job monitoring, and file audits with urgency and integrity.

You will create preliminary estimates, manage communications with clients and insurance partners, and collaborate closely with internal teams to support timely restoration projects.

Qualifications

• 2+ years of administrative or office experience and business experience.
• Experience in commercial cleaning/restoration or insurance/service industry is strongly desired.
• Experience with writing estimates, job file processes, and quality assurance a plus.
• Outstanding written and verbal communication; professional tone at all times.
• Ability to stay calm under pressure and work in a fast-paced team environment.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and goal-oriented; able to learn new software (Xactimate).
• Must pass Servpro background check and drug screen where allowed by law.

Responsibilities

• Monitor job file status and audit status.
• Maintain job file WIPs and client communications.
• Review and validate initial field documentation.
• Create preliminary estimates and job file backup.
• Ensure compliance with client requirements.
• Complete and review documentation for final upload and audit.
• Perform job close-out.

Skills

Administrative experience

Communication skills

Organizational skills

Microsoft Office

Xactimate

Learning new software

Teamwork

Professional communication

Attention to detail

Education

HSD/GED

Associates/Bachelor’s degree preferred

Tools

Xactimate

Proprietary software

Job description

Replies within 24 hours

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

Customer-Focused, Team Driven, and Company Centric

Job File Coordinator- SERVPRO® Team Friermuth

About Us

We restore lives and property with urgency, care, and excellence-every time. Our mission is to serve people, bringing calm, clarity, and confidence when it matters most. Our vision is to be the most trusted name in restoration, powered by a team that leads with heart and hustle.

Core Values & Guiding Principles

Heart & Hustle - Give your Best

Accountability - Own the Outcome

Alignment - One team. One mission. Zero excuses. TEAMWORK WINS

Positivity - Here to Help

Integrity - Do What is Right

Role Overview

As a Job File Coordinator, you’ll perform tasks related to customer calls, job monitoring, tracking, coordination, and job file audits. You’ll create preliminary estimates and job file backup. You’ll work closely with our internal team, customers, and insurance partners, always acting with urgency and integrity.

Responsibilities

• Monitor Job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Qualifications

• 2+ year(s) of administrative or office-related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is strongly desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associates/bachelor’s degree preferred
• Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.

Benefits

• Competitive pay, career path planning, and training.
• Dental, health, and vision insurance available day 1.
• 401(k) with employer match, paid holidays, PTO, and sick leave.
• Employee referral and recognition programs.

Work Environment

Monday-Friday, 8:00am-5pm. On-site position; not remote/hybrid.

SERVPRO Team Friermuth supports and hires military veterans and spouses.

Flexible work from home options available.

Compensation: $22.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.