Job File Coordinator

ServiceMaster Clean of Fraser Valley; Austin, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Friermuth is seeking a diligent Job File Coordinator to support customer calls, monitor and audit job files, and prepare preliminary estimates. You’ll collaborate with our internal teams, customers, and insurance partners, ensuring urgency and accuracy in every file.

The role requires 2+ years of admin experience, strong communication, and proficiency with MS Office and Xactimate. Flexible option for some remote work is available, with standard business hours.

Qualifications

• 2+ years of admin or office experience.
• Experience in commercial cleaning/restoration or insurance service is strongly desired.
• Experience with estimating and job file processes is a plus.
• Strong written and verbal communications; professional tone.
• Ability to stay calm during tense situations.
• Excellent organization and attention to detail.
• Self-motivated and goal-oriented.
• Fast-paced, team-oriented office environment.
• MS Office proficiency.
• Ability to learn new software including Xactimate and proprietary systems.
• HS Diploma/GED required; associate or bachelor’s preferred.
• Able to pass Servpro background check and drug screen.

Responsibilities

• Monitor job file status and audit status.
• Maintain job file WIPs and documentation.
• Ensure client requirements are followed.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Maintain internal and external communications.
• Complete and review documentation for final upload and audit.
• Perform job close-out.

Skills

Administrative experience

Written & verbal communication

Organizational skills

Calm under pressure

MS Office proficiency

Xactimate

Proprietary software

Teamwork

Attention to detail

Education

HS Diploma or GED

Associates/Bachelor’s preferred

Tools

Xactimate

Proprietary software

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

Customer-Focused, Team Driven, and Company Centric

Job File Coordinator - SERVPRO® Team Friermuth

About Us

We restore lives and property with urgency, care, and excellence—every time. Our mission is to serve people, bringing calm, clarity, and confidence when it matters most. Our vision is to be the most trusted name in restoration, powered by a team that leads with heart and hustle.

Core Values & Guiding Principles

• Heart & Hustle - Give your Best
• Accountability - Own the Outcome
• Alignment - One team. One mission. Zero excuses. TEAMWORK WINS
• Positivity - Here to Help
• Integrity - Do What is Right

Role Overview

As a Job File Coordinator, you’ll perform tasks related to customer calls, job monitoring, tracking, coordination, and job file audits. You’ll create preliminary estimates and job file backup. You’ll work closely with our internal team, customers, and insurance partners, always acting with urgency and integrity.

Responsibilities

• Monitor Job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Qualifications

• 2+ year(s) of administrative or office-related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is strongly desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associates/bachelor’s degree preferred
• Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.

Benefits

• Competitive pay, career path planning, and training.
• Dental, health, and vision insurance available day 1.
• 401(k) with employer match, paid holidays, PTO, and sick leave.
• Employee referral and recognition programs.

Work Environment

Monday-Friday, 8:00am-5pm.

SERVPRO Team Friermuth supports and hires military veterans and spouses.

Flexible work from home options available.