Job File Coordinator

SERVPRO of Duluth; Norcross (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

SERVPRO of Duluth is seeking a full-time professional for job file coordination and documentation. The ideal candidate will have at least two years of experience in business and strong customer service and communication skills.

The role involves maintaining job file statuses, ensuring client requirements are met, and managing documentation processes. Candidates with experience in the commercial cleaning and restoration or insurance industry will be preferred.

Competitive pay based on experience and a background check will be required.

Qualifications

• Minimum two years of business experience required.
• Experience in the commercial cleaning and restoration or insurance industry is desired.
• Ability to successfully complete a background check subject to applicable law.

Responsibilities

• Coordinate job file status and ensure client requirements are followed.
• Review initial field documentation and create preliminary estimates.
• Maintain internal and external communications and prepare job file reports.

Skills

Customer service skills

Communication skills

Business software knowledge

Education

High school diploma/GED

Associates/bachelor’s degree preferred

Job description

Primary Roles and Responsibilities

• Job File Coordination:
  • Monitor job file status
  • Monitor and ensure client requirements are followed
• Job File Documentation:
  • Review and validate initial field documentation
  • Create preliminary estimate
  • Perform daily job file coordination
  • Perform job file backup
• Job File Communication and Reporting:
  • Maintain internal communications
  • Maintain external communications
  • Prepare job file reports
  • Complete and review job file documentation for final upload and the audit process
  • Perform job close‑out

Necessary Experience and Skill Set

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service, administrative and verbal and written communication skills
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Experience in writing estimates and the job file process
• Ability to successfully complete a background check subject to applicable law

Formal Education/Training

• High school diploma/GED
• Associates/bachelor’s degree preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. Some filing is required, requiring the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full‑time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

Hours

• 40 hours/week, flexible to work overtime when required

Pay Rate

Competitive pay based on experience.

Servpro of Norcross & Duluth is an EOE M/F/D/V employer.

Each SERVPRO Franchise is Independently Owned and Operated.