Job File Coordinator

Servpro Industries, Inc.; Norcross (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Servpro Industries, Inc. is looking for a Job File Coordinator in Norcross, Georgia. This full-time role requires monitoring job files, managing documentation, and ensuring effective communication with clients and internal teams.

Candidates should have at least two years of experience in business, strong customer service skills, and a high school diploma or GED. The role involves working from 8:00 a.m. to 5:00 p.m., Monday through Friday, with potential for overtime.

Qualifications

• Minimum two years of business experience required.
• Working knowledge of current business software technologies.
• Ability to pass background checks applicable by law.

Responsibilities

• Coordinate and monitor job file documentation.
• Prepare reports and maintain internal and external communications.
• Ensure client requirements and job documentation compliance.

Skills

Customer service skills

Communication skills

Business software knowledge

Experience in commercial cleaning

Education

High school diploma/GED

Associates/bachelor’s degree preferred

Job description

Primary Roles and Responsibilities

• Job File Coordination:
  • Monitor job file status
  • Monitor and ensure client requirements are followed
• Job File Documentation:
  • Review and validate initial field documentation
  • Create preliminary estimate
  • Perform daily job file coordination
  • Perform job file backup
• Job File Communication and Reporting:
  • Maintain internal communications
  • Maintain external communications
  • Prepare job file reports
  • Complete and review job file documentation for final upload and the audit process
  • Perform job close‑out

Necessary Experience and Skill Set

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service, administrative and verbal and written communication skills
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Experience in writing estimates and the job file process
• Ability to successfully complete a background check subject to applicable law

Formal Education/Training

• High school diploma/GED
• Associates/bachelor’s degree preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. Some filing is required, requiring the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full‑time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

Hours

• 40 hours/week, flexible to work overtime when required

Pay Rate

Competitive pay based on experience.

Servpro of Norcross & Duluth is an EOE M/F/D/V employer.

Each SERVPRO Franchise is Independently Owned and Operated.