Job Description Title/Marketing Title Bilingual Customer Service Representative

Inmate Calling Solutions, LLC; St. Louis (MO); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

DailyPay

401(k) Retirement Plan with Company |

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits incl. Disability

Job summary

Keefe offers a hybrid position in the St. Louis area as a Customer Service Representative for Access Securepak and Access Corrections. You will handle orders, assist customers, and track shipments from a central office, reporting to the Call Center Director.

You must live in the St. Louis metro area and be fluent in English and Spanish, with a four-week training period and a guaranteed starting wage of 21.50 per hour plus bonuses.

Qualifications

• High school diploma or GED; 1–3 months related experience or training.
• Must be 18 years or older.
• Bilingual in English and Spanish (Speaking and Writing).
• Available for days, evenings, Saturdays, and holidays.
• Four-week training from 8 am to 4 pm, Mon–Fri.

Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Perform a variety of administrative tasks stemming from customer calls or chats.
• Meet established performance metrics and quality standards.
• Other duties as needed.

Skills

Bilingual English/Spanish

Customer service

Typing 30 wpm

Microsoft Office

Education

High school diploma or GED

Job description

Wage Rate

$21.50/hour

Work Location

Hybrid

Overview

Are you looking for a career with premium benefitsand the potential for growth?

At Keefe, we’ve created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• DailyPay® - Work Today, Get Paid Today
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

About This Position

***Must live in the St. Louis, Missouri metropolitan area*** ***Must be fluent in both English and Spanish***

Starting Wage $21.50 per hour Hiring Bonus: $300 Monthly performance-based bonus opportunity up to $300

Full time with Benefits Training: M-F 8am-4pm (4 weeks) Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Customer Service Representative will be the primary contact for Access Securepak and Access Corrections customers. You will place orders, handle questions for package programs regarding order status, return processing, and product knowledge.

You will work in the office. You will report to the Call Center Director.

Essential Functions/Main Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Meet establish performance metrics and quality standards.
• Other responsibilities as determined by our needs.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Proficient in Spanish and English (Speaking and Writing).
• Meet availability requirements that includes, days, evenings, Saturdays, and holidays.
• You will attend four-week training from 8 am to 4 pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience.
• Experience interpreting and responding to customer requests.
• Upbeat telephone voice.
• Can type 30 wpm.
• Must live in the St. Louis metropolitan area.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

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