Bilingual Customer Service Representative

TKC Holdings, Inc.; St. Louis (MO); Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

DailyPay - Get Paid Today

401(k) with company match

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement

Life Insurance & AD&D

Disability coverage

Job summary

TKC Holdings, Inc. is seeking a Customer Service Representative in St. Louis, MO for a hybrid role with daily pay options and a $21.50/hour wage. The position requires fluency in English and Spanish, a high school diploma, and 18+ years old, with training from 8am–4pm for four weeks.

Primary duties include handling orders and inquiries for Access Securepak/Access Corrections, processing payments, tracking shipments, and meeting performance metrics. Full benefits and a signing bonus are offered.

Qualifications

• Must live in the St. Louis metropolitan area.
• Fluent in English and Spanish (speaking and writing).
• At least 18 years old.
• Availability for days, evenings, Saturdays and holidays.
• Four-week training from 8am to 4pm, Monday–Friday.
• Prior customer service experience preferred.
• Basic PC knowledge and Microsoft Office skills.

Responsibilities

• Provide inbound customer service via phone and chat for Access Securepak and Access Corrections customers.
• Process orders, deposits, track shipments and answer questions about status.
• Handle administrative tasks arising from calls or chats.
• Meet established performance and quality metrics.
• Assist with other duties as needed.

Skills

Bilingual English/Spanish

Customer Service

Typing 30 wpm

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Are you looking for a career with premium benefits and the potential for growth?

Wage Rate

$21.50/hour

Work Location

Hybrid

Overview

Are you looking for a career with premium benefits and the potential for growth?

At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

BENEFITS:

• Medical, Dental & Vision Insurance
• DailyPay® - Work Today, Get Paid Today
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

About This Position

• Must live in the St. Louis, Missouri metropolitan area***
• Must be fluent in both English and Spanish***

Starting Wage $21.50 per hour

Hiring Bonus: $300

Monthly performance-based bonus opportunity up to $300

Full Time With Benefits

Training: M-F 8am-4pm (4 weeks)

Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Customer Service Representative will be the primary contact for Access Securepak and Access Corrections customers. You will place orders, handle questions for package programs regarding order status, return processing, and product knowledge.

You will work in the office. You will report to the Call Center Director.

Essential Functions/Main Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Meet establish performance metrics and quality standards.
• Other responsibilities as determined by our needs.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Proficient in Spanish and English (Speaking and Writing).
• Meet availability requirements that includes, days, evenings, Saturdays, and holidays.
• You will attend four-week training from 8 am to 4 pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience.
• Experience interpreting and responding to customer requests.
• Upbeat telephone voice.
• Can type 30 wpm.
• Must live in the St. Louis metropolitan area.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108