Job Coordinator

FRSTeam by Brown's Cleaners; Longview (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Potential for growth and development

A friendly, family environment

401k plan participation

PTO

Health benefits

Job summary

FRSTeam of the Ark-La-Tex is seeking a service-focused Job Coordinator to be the face of FRSTeam in the field. You will handle customer interactions, coordinate field activities, and support crews during water, fire, and mold incidents.

This role requires compassion, empathy, patience, and the ability to multi-task. 8:00 am-4:30 pm schedule with potential overtime; benefits include 401k, PTO, health coverage, and a friendly family environment.

Qualifications

• Strong customer service background, professional communication skills, production, people-oriented and highly organized.
• Ability to consistently lift and carry up to 35 lbs. daily

Responsibilities

• Customer contact and follow-up through delivery of goods
• Field coordination and communication with customers, adjusters & contractors
• Packing, carrying, and inventorying damaged personal property from water, fire, and mold incidents
• Remove affected textile items such as clothing, area rugs, and window coverings from homes
• Packing and moving duties can include up to full house packouts
• Inventory, track, and document orders through production processing
• Review and follow up on billings and customer concerns
• Manage multiple job files and assignments
• On-call week every 4-6 weeks (emergency response)
• Additional reasonable duties as assigned

Skills

Customer service

Communication

People oriented

Organized

Lifting 35 lbs

Job description

Benefits

• Potential for growth and development
• A friendly, family environment
• 401k plan participation
• PTO
• Health benefits

Job hours are typically Monday – Friday, 8:00 am-4:30 pm, overtime may be available daily and some Saturdays.

Do you enjoy providing amazing customer service and want to make a positive impact on someone else’s life? If so, this may be the perfect position for you. FRSTeam of the Ark-La-Tex is seeking a service-focused, friendly professional to join our team as a Job Coordinator. As a Job Coordinator, you will be the face of FRSTeam in the field. Compassion, empathy, and patience are key traits of a successful candidate. We seek an individual with strong decision-making skills and the ability to work well with change. Job Coordinators must be able to multi-task and show great attention to detail.

General Job Duties

• Customer contact and follow-up through delivery of goods
• Field coordination and communication with customers, adjusters & contractors
• Packing, carrying, and inventorying damaged personal property from water, fire, and mold incidents
• Remove affected textile items such as clothing, area rugs, and window coverings from homes
• Packing and moving duties can include up to full house packouts
• Inventory, track, and document orders through production processing
• Review and follow up on billings and customer concerns
• Manage multiple job files and assignments
• On-call week every 4-6 weeks (emergency response)
• Additional reasonable duties as assigned

Required Experience

• Strong customer service background, professional communication skills, production, people-oriented and highly organized.
• Ability to consistently lift and carry up to 35 lbs. daily

Who We Are

The FRSTeam brand spans the US and Canada with over 50 locations serving the fabric restoration and electronic cleaning needs for families devastated by a smoke, fire, or water loss. We are the industry leader in providing this unique service. Our most important and valuable resource is the employee. We are a family-owned and oriented business. This position is an exciting and challenging opportunity for someone with great customer service, communication, and organizational skills.

Required experience: customer service, labor: 1 year

Compensation: $15.00 - $20.00 per hour

Do you crave meaningful work?

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to FRSTeam Corporate.