Field Job Coordinator: Customer Care and PTO Benefits

FRSTeam by Brown's Cleaners; Longview (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Potential for growth and development

A friendly, family environment

401k plan participation

PTO

Health benefits

Job summary

FRSTeam of the Ark-La-Tex is seeking a service-focused Job Coordinator to be the face of FRSTeam in the field. You will handle customer interactions, coordinate field activities, and support crews during water, fire, and mold incidents.

This role requires compassion, empathy, patience, and the ability to multi-task. 8:00 am-4:30 pm schedule with potential overtime; benefits include 401k, PTO, health coverage, and a friendly family environment.

Qualifications

• Strong customer service background, professional communication skills, production, people-oriented and highly organized.
• Ability to consistently lift and carry up to 35 lbs. daily

Responsibilities

• Customer contact and follow-up through delivery of goods
• Field coordination and communication with customers, adjusters & contractors
• Packing, carrying, and inventorying damaged personal property from water, fire, and mold incidents
• Remove affected textile items such as clothing, area rugs, and window coverings from homes
• Packing and moving duties can include up to full house packouts
• Inventory, track, and document orders through production processing
• Review and follow up on billings and customer concerns
• Manage multiple job files and assignments
• On-call week every 4-6 weeks (emergency response)
• Additional reasonable duties as assigned

Skills

Customer service

Communication

People oriented

Organized

Lifting 35 lbs

Job description

FRSTeam of the Ark-La-Tex is seeking a service-focused Job Coordinator to be the face of FRSTeam in the field. You will handle customer interactions, coordinate field activities, and support crews during water, fire, and mold incidents.

This role requires compassion, empathy, patience, and the ability to multi-task. 8:00 am-4:30 pm schedule with potential overtime; benefits include 401k, PTO, health coverage, and a friendly family environment.