Job Coordinator

FRSTeam; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Job summary

FRSTeam is seeking a Job Coordinator in the United States to serve as the face of FRSTeam in the field, coordinating with customers, adjusters, and contractors. You will handle packing, inventory, and movement of damaged property from water, fire, and mold incidents, while maintaining organized job files and ensuring follow-up on billing and customer concerns.

The role requires a strong customer service background, professional communication, and the ability to multi-task.

Qualifications

• Minimum 1 year of customer service experience.
• Strong communication and organizational skills.
• Ability to multi-task and work in a fast-paced environment.
• Comfortable in field coordination with customers and contractors.

Responsibilities

• Serve as the face of FRSTeam in the field.
• Coordinate and communicate with customers, adjusters, and contractors.
• Handle packing, inventory, and movement of property after damage.
• Maintain multiple job files and ensure timely follow-up on billing.
• Be on-call every 4-6 weeks for emergency response.
• Provide high-quality customer service and documentation.

Skills

Customer service

Communication

Organization

Multi-tasking

Job description

Job hours are typically Monday – Friday, 8:00 am-4:30 pm, overtime may be available daily and some Saturdays.

Do you enjoy providing amazing customer service and want to make a positive impact on someone else’s life? If so, this may be the perfect position for you.FRSTeam of the Ark-La-Tex is seeking a service-focused, friendly professional to join our team as a Job Coordinator. As a Job Coordinator, you will be the face of FRSTeam in the field. Compassion, empathy, and patience are key traits of a successful candidate. We seek an individual with strong decision-making skills and the ability to work well with change. Job Coordinators must be able to multi-task and show great attention to detail.

General Job Duties:

• Customer contact and follow-up through delivery of goods
• Field coordination and communication with customers, adjusters & contractors
• Packing, carrying, and inventorying damaged personal property from water, fire, and mold incidents
• Remove affected textile items such as clothing, area rugs, and window coverings from homes
• Packing and moving duties can include up to full house packouts
• Inventory, track, and document orders through production processing
• Review and follow up on billings and customer concerns
• Manage multiple job files and assignments
• On-call week every 4-6 weeks (emergency response)
• Additional reasonable duties as assigned

Required Experience:

• Strong customer service background, professional communication skills, production, people-oriented and highly organized.
• Ability to consistently lift and carry up to 35 lbs. daily

Who we are:

The FRSTeam brand spans the US and Canada with over 50 locations serving the fabric restoration and electronic cleaning needs for families devastated by a smoke, fire, or water loss. We are the industry leader in providing this unique service. Our most important and valuable resource is the employee. We are a family-owned and oriented business. This position is an exciting and challenging opportunity for someone with great customer service, communication, and organizational skills.

Required experience: customer service, labor: 1 year

Compensation: $15.00 - $20.00 per hour

Do you crave meaningful work?

At FRSTeam, we help families and businesses during their time of need after they’ve experienced property damage. We handle many of the things that people care about most, their contents. For us at FRSTeam, each day holds a real sense of purpose.

Many families and business owners have told us that we are the best part of this dark time. We think that’s because we focus on making the process as stress-free as possible, bringing compassion and kindness to every action.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to FRSTeam Corporate.

Are you willing to have a DMV check of your driving record? *

How would you rate your attendance and punctuality in previous roles? *

Are you available to work nights and weekends? *

Are you bi-lingual in English and Spanish? *

How comfortable are you working directly with customers who may be experiencing high stress after a disaster (e.g., fire, water, or mold damage)? *

I was referred to this position by a current employee

The FRSTeam brand spans the U.S. with over 50 locations in addition to 2 locations in Canada. We service those families and businesses in need of assistance who have been devastated by a smoke, fire, or water loss. Founded in 2006, FRSTeam works from our base of service ethics and a driving dedication to create a positive customer experience. To this end, our most important resource is our employees and we are a group of family-oriented businesses.

Flexible Scheduling

Competitive Compensation

By far the best company I've had the pleasure of working for. Management is wonderful and very positive. With reviews periodically throughout the year and their ability to discuss the growth of their branch makes it very easy to see your hard work paying off. I would highly recommend this company, you won't find the benefits they offer at many other employers.