JOB: Advisor (trainee), RAID – apply by 15 Sep

Richmond Borough Mind; Richmond (VA); On-site; USD 34,000 - 41,000; Full time

Job summary

Richmond Borough Mind is seeking a dedicated administrator to support the Advice team in a fast-paced environment. This role involves handling grant-related administration and assisting Disabled clients to access rights and services.

You will gain training across housing, health and social care, benefits, transport, and more while developing essential IT and communication skills. The role is based on a 1-year contract with a competitive salary.

Qualifications

• Clear written and oral communication skills
• Strong IT skills and proficiency with Microsoft applications
• Ability to work independently as well as part of a team
• Enthusiastic, hardworking and highly motivated

Responsibilities

• Process grants and gather client evidence for applications
• Answer client enquiries via phone, website and email and upload to the database
• Scan and photocopy documents as required
• Assist clients with filling grant allocation forms and other forms
• Arrange appointments and manage communications (emails and letters)
• Support Advice teams administratively and participate in training opportunities

Job description

Salary £27,706 per annum inc OLW / 36 hours per week

If you want to work in a fast-paced environment with opportunities to learn advice skills, and are a proactive person interested in making a real difference to Disabled people, this is a great opportunity.

RAID has four main advice areas – Information Navigation, Benefits Advice, Energy Advice, and Money Advice.

The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people they see are in challenging situations, such as struggling with debt, experiencing food and fuel poverty, facing homelessness and dealing with loneliness and isolation. The work can be emotionally challenging.

This role will play a vital part in supporting the team with administration tasks including processing grants and gathering client evidence, taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.

You will spend your time working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms and helping people to know their rights.

You will also support the Advice teams administratively by arranging appointments, sending emails and letters and uploading information to their database

You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics, such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management.

You will be supported by a friendly team of experienced Advisors who will have the opportunity to shadow and you will also have access to a range of external training and development opportunities.

To apply, you will need clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients, as well as providing progress updates to the team.

You will work closely with an experienced advice team and have opportunities for training and development in a range of areas, such as social care, housing and benefits, to support you on your journey to becoming an Advisor.

You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications.

You will have the ability to work independently as well as part of a team and be an enthusiastic, hardworking and highly motivated person.

The ideal candidate will be passionate about social justice and the empowerment of Disabled people and excited to learn valuable skills on the job. Other roles you may have experience of could include Youth Worker, Project Officer, Advisor, Administrator, Generalist Advisor, Office Worker, or Receptionist.

The post is offered on a 1-year contract basis.

The closing date for applications is 10.30am on Tuesday 15 Sept 2026.