JOB: Money Advisor, RAID – apply by 30 Sep

Richmond Borough Mind; Richmond (VA); On-site; USD 39,000 - 47,000; Full time

Job summary

RAID is seeking a Money Advisor to provide high‑quality, accessible money advice to Disabled people and those with long‑term health conditions, covering budgeting, debt and financial inclusion. You will work with the Welfare Benefits team, undertake casework, and help clients understand options and rights within complex benefits systems, guided by a rights‑based approach.

The role includes training to gain MaPS accreditation, with free training via the Wiser Adviser platform, and a 36‑hour week

Qualifications

• Experience providing money, welfare benefits or related advice.
• Ability to explain information clearly and accessibly.
• Interest and aptitude for money advice; completion of required training.

Responsibilities

• Provide practical money advice on budgeting, debt and household costs.
• Support clients to understand and exercise their rights within benefits systems.
• Undertake casework with Welfare Benefits team to resolve issues.
• Work within a rights-based, person-centred approach.

Job description

Salary: £28,500 – £35,000 per annum / 36 hours per week

If you believe everyone should have the financial security, rights and opportunities to live the life they choose, take a look at this opportunity now!

RAID has four main advice areas – Information Navigation, Benefits Advice, Energy Advice, and Money Advice.

The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people they see are in challenging situations, such as struggling with debt, experiencing food and fuel poverty, facing homelessness and dealing with loneliness and isolation. The work can be emotionally challenging.

The Money Advisor will provide high-quality, accessible and person-centred money advice to Disabled people and people with long-term health conditions, supporting them to understand their financial situation, maximise their income, manage financial pressures and exercise their rights. They will be required to undertake training to again gain accreditation from the Money and Pensions Service (MaPS), as part of their Quality Framework for Individuals, and will be expected to retain this qualification through continual professional development. Free training will be provided through the Wiser Adviser platform.

In this role, the Money Advisor will provide practical advice and support on a range of financial issues, budgeting, debt, household costs and financial inclusion. You will work closely with the Welfare Benefits team and undertake casework as required to resolve issues. The role will recognise the barriers created by social, economic and environmental factors and work alongside people to identify solutions that increase financial security, choice and independence.

The postholder will work within RAID’s rights-based and Social Model of Disability approach, ensuring that Disabled people are listened to, treated with dignity and supported to make informed decisions about their lives.

You will have experience of providing money, welfare benefits or related advice and be confident supporting people to navigate what can sometimes be complex financial and benefits systems. You will be able to explain information clearly and in an accessible way, helping people understand their options and make informed decisions. You will take a person-centred and rights-based approach, recognising that Disabled people can experience significant financial barriers, including additional costs associated with disability, inaccessible services, discrimination and barriers to employment and income. You will understand the importance of listening to people and working alongside them rather than making assumptions about what they need.

You will be comfortable supporting people with a range of circumstances and levels of support needs. Alongside this, you will be patient, non-judgemental and able to build trust with people who may have had difficult experiences when accessing services.

You will be organised and able to manage your own caseload, prioritise effectively and maintain accurate records. You will also enjoy working collaboratively with colleagues and external organisations to find practical solutions and achieve positive outcomes for the people we support.

You do not need to be an accredited money advisor to apply but you must successfully complete the required training and be able to demonstrate an interest and aptitude for money advice.

RAID is an equal opportunities employer and particularly welcomes applications from Disabled candidates.

The closing date for applications is 10.30am on Wednesday 30 September 2026.