Job 2997 Court Operations Specialist V

State of Arizona; Phoenix (AZ); Hybrid; USD 55,000 - 67,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement plan

Life insurance

Disability insurance

Remote work option

Paid holidays

Vacation & sick leave

Job summary

The State of Arizona seeks a Court Operations Specialist V to support the FARE program, training staff and coordinating financial transactions across CCR, FARE vendor, and court systems. You will investigate discrepancies, provide customer service, and liaise with MVD on holds while supporting related court programs.

The role offers a hybrid-telework option after a three-month probation period and requires strong data analysis, communication, and teamwork skills within the Court Services

Qualifications

• Bachelor’s degree and four years related experience or equivalent.
• Strong organizational and tracking skills with attention to detail.
• Ability to research financial transactions across multiple systems and communicate findings.

Responsibilities

• Train court staff in FARE procedures and automation practices (in-person and virtual).
• Coordinate with AOC automation teams and field trainers for a uniform message.
• Test business procedures and financial transaction flows with CMS and vendor software.
• Serve as primary contact for FARE inquiries from courts and the public via phone, email, and tickets.
• Act as liaison between customers, court staff, and MVD regarding TTEAP holds.
• Provide back-up support to Debt Setoff and Inmate Release programs.

Skills

Customer service

Analytical

Data entry

Communication

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

JOB TITLE

Court Operations Specialist V

JOB #

2997

DIVISION

Court Services

HIRING SALARY

$60,621.00 annualized

CLOSING DATE

All positions are open until filled.

EMPLOYEE REFERRAL PROGRAM

This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).

POSITION SUMMARY

This position assists Arizona courts and the public with enhancing monetary court order enforcement through the Fines, Fees and Restitution Enforcement Program (FARE). The position supports business and automation functionality and serves as a primary resource for FARE training, customer service, and research of payment and financial inquiries. A core responsibility of this position is the review of financial transactions exchanged among the Central Case Repository (CCR), the FARE collections vendor, and court case management systems. As well as identify, research, and coordinate the correction of transactions that are processed incorrectly between the named systems.

• Trains court staff in-person and virtually on FARE Program business and automation procedures, techniques and best practices.
• Works closely with AOC automation teams and field trainers statewide to ensure a uniform message is provided to the courts.
• Test business procedures and financial transaction flows against court case management system and vendor software and enhancements.
• Serves as a primary point of contact for FARE inquiries from courts and the public received by phone, email and service tickets.
• Acts as a liaison between customers and court staff with Motor Vehicle Division (MVD) addressing Traffic Ticket Enforcement Assistance Program (TTEAP) holds.
• Provide back-up assistance to Debt Setoff Program and Inmate Release Court Program.

This position may be eligible for a hybrid-telework schedule once the employee has completed three (3) months of employment and has sufficiently proved their ability to perform assigned tasks.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

MINIMUM REQUIREMENTS

This position requires a bachelor’s and four years of related experience or the equivalent, such as accounting, financial operations, data analysis, training. Years of experience may substitute for a degree. This position also requires strong organizational and tracking skills. The ability to work effectively and independently with judges, court staff, and the public. Excellent teamwork, communication and problem-solving skills, as well as verbal and written communication skills, and exceptional customer service skills. Additionally, this position requires the ability to research financial transactions across multiple systems, identify discrepancies, and determine their source and possess a high degree of accuracy and attention to detail in financial data entry and review, and exercise independent judgment. The successful candidate will have an analytical and broad business perspective with the ability to delve into detail.

The preferred candidate will have knowledge of FARE Program general processes, AJACS or other court case management systems, and general knowledge court financial processes.

SELECTION PROCESS

Applicants must be currently authorized to work in the United States on a full-time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview and/or participate in the testing process. Requests for special accommodation to participate in the interview process should be made at the time you are contacted to schedule an in-person test or interview. The Selection Process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews. This is a Regular, Full-time, Exempt position.

BENEFITS

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

RETIREMENT

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer.