Court Operations Specialist V (Job 2997)

Azcourts; Arizona; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health and dental insurance

Life insurance

Long-term disability insurance

Vacation and sick leave

Public holidays

Job summary

Arizona Supreme Court's Administrative Office of the Courts is seeking a Court Operations Specialist V to enhance monetary enforcement through FARE. You will train staff, test financial procedures, and coordinate with courts and vendors to ensure accurate transaction handling.

The role involves direct customer service, data analysis, and collaboration with MVD and court systems. A hybrid schedule may be available after the initial months, with PSLF eligibility and a comprehensive benefits

Qualifications

• Bachelor’s degree plus four years of related experience or equivalent.
• Strong organizational, tracking and communication skills; ability to work with judges and the public.
• Knowledge of FARE processes and court financial workflows preferred.

Responsibilities

• Trains court staff in-person and virtually on FARE procedures and best practices.
• Coordinates with AOC automation teams and field trainers for consistent messaging.
• Tests business procedures and financial transaction flows against systems and vendor software.
• Serves as primary contact for FARE inquiries via phone, email and tickets.
• Acts as liaison between customers and court staff with MVD on holds.

Skills

Analytical thinking

Customer service

Training

Data analysis

Verbal and written communication

Organization

Education

Bachelor's degree

Tools

AJACS

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Court Operations Specialist V (Job 2997)

CLOSING DATE:
All positions are open until filled.

EMPLOYEE REFERRAL PROGRAM:
This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).

POSITION SUMMARY:
This position assists Arizona courts and the public with enhancing monetary court order enforcement through the Fines, Fees and Restitution Enforcement Program (FARE). The position supports business and automation functionality and serves as a primary resource for FARE training, customer service, and research of payment and financial inquiries. A core responsibility of this position is the review of financial transactions exchanged among the Central Case Repository (CCR), the FARE collections vendor, and court case management systems. As well as identify, research, and coordinate the correction of transactions that are processed incorrectly between the named systems.

Essential functions include but are not limited to:

• Trains court staff in-person and virtually on FARE Program business and automation procedures, techniques and best practices.
• Works closely with AOC automation teams and field trainers statewide to ensure a uniform message is provided to the courts.
• Test business procedures and financial transaction flows against court case management system and vendor software and enhancements.
• Serves as a primary point of contact for FARE inquiries from courts and the public received by phone, email and service tickets.
• Acts as a liaison between customers and court staff with Motor Vehicle Division (MVD) addressing Traffic Ticket Enforcement Assistance Program (TTEAP) holds.
• Provide back-up assistance to Debt Setoff Program and Inmate Release Court Program.

This position may be eligible for a hybrid-telework schedule once the employee has completed three (3) months of employment and has sufficiently proved their ability to perform assigned tasks.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

MINIMUM REQUIREMENTS:

This position requires a bachelor’s and four years of related experience or the equivalent, such as accounting, financial operations, data analysis, training. Years of experience may substitute for a degree. This position also requires strong organizational and tracking skills. The ability to work effectively and independently with judges, court staff, and the public. Excellent teamwork, communication and problem‑solving skills, as well as verbal and written communication skills, and exceptional customer service skills. Additionally, this position requires the ability to research financial transactions across multiple systems, identify discrepancies, and determine their source and possess a high degree of accuracy and attention to detail in financial data entry and review, and exercise independent judgment. The successful candidate will have an analytical and broad business perspective with the ability to delve into detail.

The preferred candidate will have knowledge of FARE Program general processes, AJACS or other court case management systems, and general knowledge court financial processes.

SELECTION PROCESS:
Applicants must be currently authorized to work in the United States on a full‑time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview and/or participate in the testing process. Requests for special accommodation to participate in the interview process should be made at the time you are contacted to schedule an in‑person test or interview. The Selection Process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews. This is a Regular, Full‑time, Exempt position.

BENEFITS:

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Life insurance and long‑term disability insurance
• Optional employee benefits include short‑term disability insurance, deferred compensation plans, and supplemental life insurance
• By providing the option of a full‑time or part‑time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

RETIREMENT:

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer.