Jo Malone London Houston Galleria Key Holder Key Holder

The Estée Lauder Companies; Houston (TX); On-site; USD 28,000 - 46,000; Full time

Job summary

The Estée Lauder Companies seek a dynamic Key Holder to support the Store Manager and Assistant Manager in the smooth, efficient running of the store, using coaching and mentoring to inspire the sales team and deliver authentic, personalized customer service. You will also handle cash reconciliation and open/close duties on a rota, contributing to a thriving, prestige beauty environment.

This role offers development within a leader in prestige beauty and a culture that values diversity, with

Qualifications

• Proven retail experience preferably within cosmetics.
• Inspiring, authentic and personalized customer service.
• Retail operations experience including cash reconciliation and opening/closing.
• Supervisory experience with coaching/mentoring to hit sales targets.
• Ability to work retail hours including days, nights, weekends and events.
• Experience with retail POS software.
• Right to live and work in the country if invited to interview.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure smooth, efficient running of the store.
• Lead by example with coaching and mentoring to drive sales and customer service targets.
• Carry out start and end of day cash reconciliation.
• Open and close the store on a rota basis.

Skills

Proven retail experience

Customer service excellence

Cash reconciliation

Supervisory/coaching experience

Flexible retail hours

POS software experience

Right to live and work in the country

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview