Jira Support Engineer

Piper Companies; United States; Remoto; USD 62.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Vision, Dental Insurance

Paid Time Off

Paid Holidays

Sick Leave as required by law

Descrizione del lavoro

Piper Companies is seeking a Jira Support Engineer to join our growing tech organization. This role focuses on providing Tier 1 and 2 Jira support, troubleshooting platform issues, and ensuring Jira environments are administered and maintained effectively.

The ideal candidate has about 3 years of Jira support or admin experience, enjoys problem solving, and delivers customer-focused technical support. This long-term contract role is remote with EST- hours.

Competenze

• 3+ years experience supporting Jira in an admin/analyst/support role.
• Experience handling Tier 1 and Tier 2 tickets in a service desk.
• Working knowledge of Jira projects, workflows, permissions, and custom fields.
• Experience with Jira Cloud and/or Jira Data Center.
• Familiarity with Confluence and Jira Service Management.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to manage multiple priorities with attention to detail.

Mansioni

• Respond to and resolve Tier 1 and Tier 2 Jira tickets.
• Troubleshoot Jira issues and provide timely resolutions.
• Assist with Jira configuration, user management, dashboards, filters, and project setup.
• Support workflow updates, field configurations, notification schemes, and permission schemes.
• Document support processes and knowledge base articles.
• Escalate complex issues to senior admins.
• Collaborate with business teams to improve Jira functionality.
• Monitor platform performance and maintain system stability.

Conoscenze

Jira administration

Tier 1 support

Tier 2 support

Jira Cloud

Jira Data Center

Atlassian tools

Troubleshooting

Customer service

Communication skills

Multitasking

Strumenti

Confluence

Jira Service Management

Descrizione del lavoro

Piper Companies is seeking a Jira Support Engineer to join a growing technology organization. The Jira Support Engineer will provide Tier 1 and Tier 2 support for Jira users, troubleshoot platform issues, and ensure the effective administration and maintenance of Jira environments. This role is ideal for a professional with approximately 3 years of Jira support or administration experience who enjoys problem-solving and customer-focused technical support.

The Jira Support Engineer is a long term contract role that allows you to work remote in EST hours.

Responsibilities of the Jira Support Engineer:

• Respond to and resolve Tier 1 and Tier 2 Jira support tickets related to user access, workflows, permissions, and system functionality.
• Troubleshoot Jira issues and provide timely resolutions to internal users and stakeholders.
• Assist with Jira configuration, user management, dashboards, filters, and project setup.
• Support workflow updates, field configurations, notification schemes, and permission schemes.
• Document support processes, issue resolutions, and knowledge base articles.
• Escalate complex issues to senior administrators or engineering teams when necessary.
• Collaborate with business teams to understand requirements and improve Jira functionality.
• Monitor platform performance and help maintain system stability and user satisfaction.

Requirements of the Jira Support Engineer:

• 3+ years of experience supporting Jira in an administrator, analyst, or support capacity.
• Experience managing Tier 1 and Tier 2 support tickets within a service desk environment.
• Working knowledge of Jira projects, workflows, screens, permissions, and custom fields.
• Experience supporting Jira Cloud and/or Jira Data Center environments.
• Familiarity with Atlassian tools such as Confluence and Jira Service Management.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Compensation for the Jira Support Engineer:

• Salary range: $45-$60 per hour, depending on experience
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.

Keywords: Jira Support Engineer, Jira Administrator, Atlassian, Jira Cloud, Jira Data Center, Jira Service Management, Confluence, Tier 1 Support, Tier 2 Support, Help Desk, Service Desk, Workflow Configuration, Permissions Management, User Administration, Incident Management, Ticket Resolution, Technical Support, Application Support, IT Support, Dashboard Creation, Custom Fields, Agile, Scrum, Troubleshooting, Customer Support

This job opens for applications on 11/06/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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