M-11-6-Jira Service Management Specialist 167731.

Fellowship Health Resources, Inc.; Madison (WI); Hybrid; USD 55,000 - 124,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Fellowship Health Resources, Inc. in Madison, WI seeks a Jira Service Management Specialist for a up to 6-month contract with possible extension. Hybrid 60/40, two onsite days per week. Must relocate to WI before starting.

Local candidates preferred. Interview process is in person during November. Submit resume, hourly rate, and qualifications. Role focuses on configuring JSM, designing ITIL-aligned workflows, automations, and enterprise integrations; heavy emphasis on JSM assets/CMDB, SLA

Qualifications

• Minimum 3 years of experience configuring and administering Jira Service Management (JSM) and integrating with third-party systems via REST APIs or native connectors.

Skills

JSM configuration & administration

REST APIs / webhooks integration

SSO (Microsoft Entra, Okta)

ITIL / ITSM workflows

Atlassian automation

PowerShell or Python scripting

Confluence knowledge base

JQL for queue management

CMDB familiarity

Stakeholder discovery workshops

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Tools

Confluence

Jira

JSM

Job description

Interview Process: IN PERSON. IF SUBMITTING OUT OF STATE CANDIDATES, THEY MUST BE ABLE TO ATTEND ONSITE INTERVIEW in the month of November.Must relocate to WI PRIOR to starting role. Local candidates preferred. Hybrid position 60/40 (2 days onsite per week).Our direct client has an opening for an Jira Service Management Specialist 167731.This position is up to 6 months with the option of extension and is located in Madison, WIIf you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY RATEMinimum Qualifications:• Minimum 3 years of experience configuring and administering Jira Service Management (JSM) and integrating JSM with third-party enterprise systems (e.g., SSO/identity providers such as Microsoft Entra and Okta, platforms such as Microsoft Azure/ DevOps, and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune), monitoring tools, HR systems, or ERP platforms) using REST APIs, webhooks, or native connectors• Minimum 3 years of experience designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL or equivalent frameworks• Minimum 3+ years' experience helping enterprise clients improve service delivery operations, tooling adoption, or ITSM process maturity• Minimum 3 years of experience hands-on experience with Atlassian automation (native JSM rules) to reduce manual effort and improve consistency• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).Well Qualified Candidates Have:• Significant experience with data integrity measures, querying, identifying and reconciling CMDB assets• Deep familiarity with JSM project types (IT service management, customer service, HR service delivery) and their underlying configuration models• Experience with advanced JSM features including assets/CMDB, change management workflows, SLA configuration, and multi-channel intake (portal, email, chat, API)• Proficiency with Jira Query Language (JQL) for queue management, reporting, and automation trigger conditions• Proficiency with scripting languages such as Microsoft PowerShell or Python tofacilitate automations and API integrations• Familiarity with Confluence as a knowledge base layer integrated with JSM for articlesuggestion and self-service deflection• Experience designing and optimizing customer-facing portals for usability,accessibility, and request clarity• Experience mapping current-state service delivery processes, identifying waste, anddesigning optimized workflows• Ability to facilitate discovery workshops with service owners, process leads, andplatform administrators to gather requirements and prioritize configuration work• Experience producing service management documentation including processmaps, job aids, configuration guides, and training materials• Proven ability to translate business service requirements into platformconfigurations and communicate tradeoffs to both technical and non-technicalstakeholders