Jira Service Management Administrator – Hybrid

ascendingdc; Richmond (VA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

ascendingdc is seeking an Associate Business Application Administrator to manage and enhance a Jira Service Management environment in Richmond, VA. The role focuses on troubleshooting, user access management, and implementing scalable service-management workflows.

The ideal candidate has hands-on JSM administration experience, strong communication skills, and can translate business needs into practical configurations within an Agile team setting.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (equivalent relevant experience will be considered).
• At least 12 months of hands-on experience administering and configuring Jira Service Management.
• Proven experience developing and enhancing JSM workflows, including forms, automation rules, approvals, work items, and asset-related functionality.
• Experience with user access management and code/configuration migration within Jira Service Management.
• Strong understanding of the Atlassian Jira Service Management product and its capabilities.
• Experience working as part of an Agile development team alongside Business Analysts, Scrum Masters, QA, and technical stakeholders.
• Ability to communicate effectively with both technical teams and business users.
• Demonstrated ability to assess, prioritize, and resolve incidents and enhancement requests in a timely manner.

Responsibilities

• Administer and support the Jira Service Management platform, including user access, permissions, configurations, and ongoing platform maintenance.
• Analyze, troubleshoot, and resolve defects and incidents related to JSM workflows, forms, automation, approvals, work items, and assets.
• Design, configure, test, and deploy workflow enhancements ranging from minor user-interface updates to complex automated workflows with approvals and multiple child work items.
• Support code/configuration migration activities across JSM environments.
• Collaborate with Business Analysts, Scrum Masters, QA team members, and other technical resources within an Agile development environment.
• Gather, clarify, and document requirements from technical and business stakeholders.
• Conduct demonstrations of developed solutions, gather end-user feedback, and implement appropriate modifications.
• Assess incoming incidents and enhancement requests, determining which items require immediate resolution versus backlog prioritization.
• Maintain clear documentation for system configurations, workflows, processes, and support procedures.
• Support the use of Jira Service Management best practices and continuous platform improvement.

Skills

Jira Service Management

Workflow development

Access & migration

Atlassian Jira Service Management

Agile integration

Communication skills

Problem solving

Education

Bachelor's degree in CS/IT or related field

Tools

Confluence

Job description

ascendingdc is seeking an Associate Business Application Administrator to manage and enhance a Jira Service Management environment in Richmond, VA. The role focuses on troubleshooting, user access management, and implementing scalable service-management workflows.

The ideal candidate has hands-on JSM administration experience, strong communication skills, and can translate business needs into practical configurations within an Agile team setting.