Jira Service Management Specialist | Workflow & Admin (Hybrid)

ASCENDING; Richmond (AL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

ASCENDING in Richmond, VA is seeking an Associate Business Application Administrator to support Jira Service Management (JSM). This 24-month contract position focuses on troubleshooting defects, managing user access, and enabling scalable service-management workflows.

You will collaborate with Agile delivery teams to design, configure, test, and deploy workflow enhancements, while documenting configurations and pursuing continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered.
• 12+ months hands-on Jira Service Management administration.
• Experience developing and enhancing JSM workflows, forms, automation, approvals, assets.
• Experience with user access management and code/configuration migration in JSM.
• Strong understanding of the Atlassian Jira Service Management product and its capabilities.
• Experience working in an Agile development team with BAs, Scrum Masters, QA, and tech stakeholders.
• Effective communication with both technical teams and business users.
• Ability to assess, prioritize, and resolve incidents and enhancement requests.

Responsibilities

• Administer and support Jira Service Management platform including access, configurations, and maintenance.
• Analyze, troubleshoot, and resolve defects and incidents related to JSM workflows, forms, automation, approvals, work items, and assets.
• Design, configure, test, and deploy workflow enhancements ranging from minor UI updates to complex automated workflows with approvals and multiple child work items.
• Support code/configuration migration across JSM environments.
• Collaborate with Business Analysts, Scrum Masters, QA, and other resources within an Agile development environment.
• Gather, clarify, and document requirements from technical and business stakeholders.
• Demonstrate developed solutions, gather end-user feedback, and implement appropriate modifications.
• Assess incoming incidents and enhancement requests, prioritizing immediate resolution vs backlog.
• Maintain clear documentation for system configurations, workflows, processes, and support procedures.
• Support the use of JSM best practices and continuous platform improvement.

Skills

Communication skills

Agile collaboration

Problem solving

Requirements gathering

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Jira Service Management

Confluence

Job description

ASCENDING in Richmond, VA is seeking an Associate Business Application Administrator to support Jira Service Management (JSM). This 24-month contract position focuses on troubleshooting defects, managing user access, and enabling scalable service-management workflows.

You will collaborate with Agile delivery teams to design, configure, test, and deploy workflow enhancements, while documenting configurations and pursuing continuous improvement.