Jewelry Store Assistant Manager & Sales Coach

Fred Meyer Jewelers; Monroe (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fred Meyer Jewelers in Washington state seeks a capable supervisor to assist the store manager with daily tasks and to act as the location's lead in the manager's absence. The role focuses on maximizing store financial performance, driving growth and sales, and mentoring the sales team to create memorable jewelry experiences for customers in-store and online.

The position requires strong customer service, leadership, and product knowledge, with a track record in jewelry sales.

Qualifications

• High school diploma or GED plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience.
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Maintain profitability of location through sales and proper shrink and expense control
• Achieve personal sales targets by turning every customer's life's meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
• Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
• Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
• Foster life-long emotional connections with customers by clienteling
• Support the coordination of the operations functions
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Provide product knowledge, features and benefits to customers when presenting merchandise
• Estimate repairs and inspect/clean customer jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures
• Maintain overstock/understock conditions to retain ordering system integrity
• Maintain daily/weekly sales and take appropriate action
• Respond to customer comments/complaints
• Complete customer incident and associate incident/accident report forms
• Participate in inventory process
• Complete case counts
• Assist with and process time and attendance
• Develop staff scheduling and enter weekly work schedule for associates
• Assist with special maintenance arrangements for location
• Maintain flexibility to work any shift, including holidays and overtime
• Travel to other store locations to provide back-up coverage on an occasional basis
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Management experience

Customer service

Education

High school diploma or GED

Tools

Microsoft Outlook

First Place

Act

Intranet

Job description

Fred Meyer Jewelers in Washington state seeks a capable supervisor to assist the store manager with daily tasks and to act as the location's lead in the manager's absence. The role focuses on maximizing store financial performance, driving growth and sales, and mentoring the sales team to create memorable jewelry experiences for customers in-store and online.

The position requires strong customer service, leadership, and product knowledge, with a track record in jewelry sales.