Jewelry Service Specialist—Repair & POS Expert

Day's Jewelers; Manchester (NH); Hybrid; USD 57,308,000 - 80,349,000; Full time

Job summary

Day's Jewelers is seeking a Jewelry Service Consultant in Manchester, NH. The role involves assisting customers, supporting POS transactions during sales, and coordinating jewelry repairs, engraving, and service intake in a fast-paced environment.

Ideal candidates have high school diploma or GED and strong communication skills, with prior jewelry or retail experience preferred. Non-exempt hourly position with benefits and incentives included.

Qualifications

• Requires excellent communication and conflict resolution skills.
• Proficient computer and POS system knowledge.
• Strong customer-service focus with ability to multitask.

Responsibilities

• Provide point-of-sale support to Sales Consultant and assist customers promptly.
• Handle jewelry repairs intake, tracking, and communication with customers.
• Assist with engraving, battery replacement, and small repairs as needed.
• Ensure repairs are logged, tracked, and completed by promised date.
• Maintain store standards for customer service and checkout procedures.

Skills

Customer service

Communication

Conflict resolution

Computer skills

Education

High School Diploma or GED

Tools

POS system

Engraving tools

Battery replacement tools

Job description

Day's Jewelers is seeking a Jewelry Service Consultant in Manchester, NH. The role involves assisting customers, supporting POS transactions during sales, and coordinating jewelry repairs, engraving, and service intake in a fast-paced environment.

Ideal candidates have high school diploma or GED and strong communication skills, with prior jewelry or retail experience preferred. Non-exempt hourly position with benefits and incentives included.