Jewelry Service Specialist & POS Support

Day's Jewelers; Nashua (NH); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Day’s Jewelers is seeking a Jewelry Service Consultant in Nashua, NH to support the service department with repairs intake, tracking, and POS duties. You will assist with engraving, battery replacement, and repairs while ensuring accurate customer information and timely service delivery.

Ideal candidates have two or more years in retail customer service; jewelry experience and JA/DCA/GIA certifications are a plus.

Qualifications

• Two+ years’ experience in a retail customer-service-related role.
• Jewelry experience and JA, DCA or GIA Certifications are preferred.

Responsibilities

• Provide service department support including repairs intake, tracking, and POS transactions.
• Assist with engraving, battery replacement, and repairs.
• Deliver excellent customer service and manage multiple tasks in a fast-paced environment.

Skills

Customer service

Communication

Conflict resolution

Education

High School Diploma or GED

Job description

Day’s Jewelers is seeking a Jewelry Service Consultant in Nashua, NH to support the service department with repairs intake, tracking, and POS duties. You will assist with engraving, battery replacement, and repairs while ensuring accurate customer information and timely service delivery.

Ideal candidates have two or more years in retail customer service; jewelry experience and JA/DCA/GIA certifications are a plus.