Jewelry Service Specialist: Repairs, POS & Customer Care

Day; Nashua (NH); On-site; USD 42,000 - 58,000; Full time

Job summary

DAY'S JEWELERS seeks a Jewelry Service Consultant to support sales, handle repairs and service intake, and assist with POS transactions and customer communications. This role requires clear communication, organization, and the ability to manage multiple tasks in a fast-paced setting.

Responsibilities include greeting customers, processing repairs, tracking orders, assisting with layaway and sales, and ensuring high customer satisfaction. Night/weekend shifts may be required.

Qualifications

• Required education: High School Diploma or GED.
• Preferred: jewelry experience and JA, DCA, GIA certifications.
• Must have strong communication and conflict resolution skills.

Responsibilities

• Greet customers according to Day's standard and manage service intake.
• Assist with repairs intake, tracking, and customer communication.
• Provide POS support to sales staff and process payments.
• Ensure items are inspected for quality before return to customers.
• Maintain layaway and repair records and follow Day's procedures.
• Transfer customers to management if unresolved complaints.

Skills

Communication

Attention to Detail

Customer Service

Conflict Resolution

Relationship Building

Process Efficiency

Ownership Mindset

Education

High School Diploma or GED

JA Certification

DCA Certification

GIA Certification

Tools

POS System

Job description

DAY'S JEWELERS seeks a Jewelry Service Consultant to support sales, handle repairs and service intake, and assist with POS transactions and customer communications. This role requires clear communication, organization, and the ability to manage multiple tasks in a fast-paced setting.

Responsibilities include greeting customers, processing repairs, tracking orders, assisting with layaway and sales, and ensuring high customer satisfaction. Night/weekend shifts may be required.