Jewelry Sales Specialist | Customer Experience & Growth

Joseph Jacob Jewelers; Nashua (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Joseph Jacob Jewelers in Nashua, NH is seeking a Store Sales Associate to help customers identify and purchase desired products. Responsibilities include selling, restocking, and merchandising to maximize revenue, while delivering high-class service.

You will greet customers, assess needs, recommend items, and handle POS transactions. A strong focus on teamwork, product knowledge, and loss-prevention adherence is essential for success in this role.

Qualifications

• 3+ years in jewelry sales experience
• Proven working experience in retail sales
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Track record of over-achieving sales quota
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident and engaging personality
• Basic administration skills
• Commitment to excellence, with a passion for jewelry with a desire to succeed.
• Compensation based on experience.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involve in receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all company’s policies and procedures
• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
• Operate point of sale (POS) and take payment or obtain credit authorization
• Provide estimates for jewelry and watch repairs
• Perform business opening and closing procedures as outlined in Policy and Procedures Guide
• Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows
• Complete case counts
• Maintain safety and security of location by following all Loss Prevention and Security policy and procedures

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Teamwork

English proficiency

Education

High school degree

Tools

POS systems

Job description

Joseph Jacob Jewelers in Nashua, NH is seeking a Store Sales Associate to help customers identify and purchase desired products. Responsibilities include selling, restocking, and merchandising to maximize revenue, while delivering high-class service.

You will greet customers, assess needs, recommend items, and handle POS transactions. A strong focus on teamwork, product knowledge, and loss-prevention adherence is essential for success in this role.