Jewelry Repair Operations Lead

Zadok Jewelers; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Zadok Jewelers in Houston, TX seeks a Jewelry Repair Coordinator to oversee intake, assign tasks to on-site jewelers, and ensure customer deadlines are met. You will implement quality control standards, gemstone grading, maintain SOPs for QC processes, and manage repairs and returns within our facility.

The role requires strong organizational skills, meticulous attention to detail, experience in jewelry repairs, and the ability to thrive in a fast-paced retail environment, including weekend

Qualifications

• Experience in jewelry repairs.
• Strong organizational and time-management skills.
• Excellent communication skills.
• Knowledge of diamonds and gemstones.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Jewelry repair intake.
• Assigning jobs to on-site jewelers.
• Ensuring jewelers finish jobs in a timely manner.
• Quality control on finished jobs.
• Gemstone grading and sorting.
• Maintain detailed records of quality assessments and corrective actions taken.
• Coordinate with relevant departments to track and resolve quality issues in a timely manner.
• Maintain SOPs for quality control processes.
• Manage inventory management processes for all repairs and returns.

Skills

Jewelry experience

Quality Control

Inventory control

Excel

Communication skills

Job description

Zadok Jewelers in Houston, TX seeks a Jewelry Repair Coordinator to oversee intake, assign tasks to on-site jewelers, and ensure customer deadlines are met. You will implement quality control standards, gemstone grading, maintain SOPs for QC processes, and manage repairs and returns within our facility.

The role requires strong organizational skills, meticulous attention to detail, experience in jewelry repairs, and the ability to thrive in a fast-paced retail environment, including weekend