Jewelry Repairer

Bella Cosa Jewelers; Chicago (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

2.0% commission on all repairs

Medical, dental and vision insurance

401k with company match

Life Insurance

Short-term disability insurance

Paid time off

Holiday pay

Parental leave

Ongoing training and development

Job summary

Bella Cosa Jewelers is seeking an experienced Jewelry Repairs Coordinator to work onsite in Willowbrook to support our repair operations team and ensure exceptional customer satisfaction. The role blends a passion for fine jewelry with strong client service and workflow coordination.

The ideal candidate has 2+ years in jewelry retail repair operations, knowledge of repair processes, and proficiency with POS systems.

Qualifications

• Must have 2+ years of experience in jewelry retail repair operations.
• Strong understanding of jewelry materials, gemstones, and repair processes.
• Ability to manage workflow and meet repair deadlines in a fast-paced environment.
• Proficiency in point-of-sale systems.
• General knowledge of watch repair and ability to change watch batteries and links.
• Participate in store open/close procedures.
• Must be able to work on Saturdays and special events.

Responsibilities

• Receive and assess jewelry pieces requiring repair or maintenance.
• Create detailed repair tickets and maintain accurate documentation.
• Communicate with customers regarding repair status, timelines, and costs.
• Coordinate with Repairs Manager to prioritize repairs.
• Track repair progress and ensure timely completion.
• Perform quality control inspections on completed repairs.
• Assist with managing inventory of repair materials and supplies.
• Work closely with the Repairs Manager and Sales team on all repairs.

Skills

Jewelry repair operations

Customer service

Workflow management

Time management

Education

GIA certification or related jewelry education

Tools

POS systems

Inventory management

Quality control

Job description

We are seeking an experienced and detail-oriented Jewelry Repairs Coordinator to work onsite with our Willowbrook repair operations team and ensure exceptional customer satisfaction. This role combines a passion for fine jewelry and excellent client service.

Key Responsibilities:

• Receive and assess jewelry pieces requiring repair or maintenance
• Create detailed repair tickets and maintain accurate documentation
• Communicate with customers regarding repair status, timelines, and costs
• Coordinate with Repairs Manager to prioritize repairsChange watch batteries and size watch bands
• Track repair progress and ensure timely completion
• Perform quality control inspections on completed repairs
• Assist with managing inventory of repair materials and supplies
• Work closely with the Repairs Manager and Sales team on all repairs

Required Qualifications:

• MUST have 2+ years of experience in jewelry retail repair operations
• Strong understanding of jewelry materials, gemstones, and repair processes
• The ability to manage workflow and meet repair deadlines in a fast-paced work environment
• Proficiency in point-of-sale systems
• General knowledge of watch repair and the ability to change watch batteries and links
• Participate in store open/close procedures
• Must be able to work on Saturdays and special events as required

Preferred Qualifications:

• GIA certification or related jewelry education
• Knowledge of precious metals, gemstones and watch brands

We offer a comprehensive benefits package including:

• 2.0% commission on all repairs completed
• Medical, dental and vision insurance.
• 401k with company match
• Life Insurance
• Short-term disability insurance
• Paid time off
• Holiday pay
• Parental leave
• Ongoing training and development

Our most valuable resource isn't the high-quality diamonds or precious stones we carry- it's our people! From our knowledgeable and friendly Fine Jewelry Sales Consultants who greet each person as they walk in the door to our Jewelry Repairs Team and Jewelers that artfully craft one-of-a-kind pieces, our staff is as caring for our clients as they are their own family.