Jewelry Repair Intake Specialist — Client-Focused

Reis-Nichols Jewelers; Indianapolis (IN); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Productivity bonus

Job summary

Reis-Nichols Jewelers in Indianapolis, IN seeks a Repair Intake Specialist to serve as the primary liaison between clients and the repair departments, documenting and communicating repair details with precision.

You will maintain ongoing client contact, guide repairs, coordinate with outside vendors, and ensure timely, accurate processing with a commitment to outstanding service.

Salary is $20–$22/hour with a productivity bonus; a 2–3 year luxury retail background is preferred.

Qualifications

• Minimum 2-3 years of luxury retail experience.
• Prior jewelry/watch sales or repair experience is highly desired.
• High School Diploma or equivalent is required.
• Communicates effectively and professionally with clients, vendors and staff.

Responsibilities

• Process incoming jewelry, watches, and other repair items.
• Maintain contact with clients throughout repair process and notify them when their repair is completed.
• Advise clients on repairs and document data including condition, features, item descriptions.
• Work closely with outside vendors and manufacturers regarding repairs.
• Ensure all items received are processed in a timely and accurate manner.
• Field incoming inquiries from clients via phone and email regarding repairs.
• Other duties as assigned by Manager.

Skills

Luxury retail experience

Client communication

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

Reis-Nichols Jewelers in Indianapolis, IN seeks a Repair Intake Specialist to serve as the primary liaison between clients and the repair departments, documenting and communicating repair details with precision.

You will maintain ongoing client contact, guide repairs, coordinate with outside vendors, and ensure timely, accurate processing with a commitment to outstanding service.

Salary is $20–$22/hour with a productivity bonus; a 2–3 year luxury retail background is preferred.