Hospitality Coordinator

Reis-Nichols Jewelers; Indianapolis (IN); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

401K

Disability Insurance

Health Savings Account (HSA)

Résumé du poste

Reis-Nichols Jewelers, a luxury jewelry retailer with two Indianapolis-area locations, seeks a Hospitality Coordinator to provide top-tier customer service and support to sales staff.

The role emphasizes directing customers, coordinating services like jewelry cleaning and watch battery replacements, and maintaining a welcoming store environment. Normal hours align with store schedule, with flexibility for events.

Qualifications

• High school diploma.
• 1-2 years customer service experience required.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Some college experience or college degree preferred.
• Retail experience in a luxury setting preferred.

Responsabilités

• Provides exceptional customer service to clients and sales personnel to enhance the customer experience and help meet revenue goals.
• Fields and directs questions about luxury brands such as Rolex, Cartier, and more.
• Provides direct assistance to customers, creating a welcoming environment.
• Directly supports sales personnel in working with, retrieving, tracing, and/or checking merchandise.
• Other duties as assigned

Connaissances

Teamwork

Attention to detail

Information gathering

Organization

Time management

Service orientation

Self-motivation

Communication

Flexibility (Saturdays)

Formation

High school diploma

Some college experience preferred

Description du poste

As a leader in the jewelry industry, our mission is to create exceptional customer experiences in a culture of integrity and respect. We promise high-quality merchandise and brands, and as a recipient of the Best Places to Work in Indiana, we strive to provide a dynamic environment in which employees can thrive and grow.

The Hospitality Coordinator position is a key customer-facing role that provides direct support to the sales staff in varying capacities. The Hospitality Coordinator is responsible for establishing a positive impression while customers are in the store. This role will ensure customers are directed to the appropriate person or area of the store that will meet their needs. Additionally, this role will coordinate while-you-wait services such as jewelry cleaning and watch battery replacements. Well-qualified candidates for this full-time opportunity will be outgoing, personable, and be very detail orientated. Solid verbal and written communication skills are a must.

Essential Functions:

The Hospitality Coordinator will perform the following essential functions:

• Provides exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals.
• Fields and directs questions about some of the finest luxury brands in the industry, including Rolex, David Yurman, Cartier, John Hardy, Roberto Coin, Patek Philippe, Marco Bicego, Mikimoto Pearls, Breitling, TAG Heuer, and more
• Provides direct assistance to customers, creating a welcoming and inviting environment.
• Directly supports and assists sales personnel in working with, retrieving, tracing, and/or checking merchandise.
• Other duties as assigned

Reis-Nichols offers one of the best and most flexible work schedules in the retail industry. Normal store hours are 10am until 6pm weekdays, 10am until 5pm on Saturdays and we are closed on Sundays. Associates rotate evening and weekend hours, when possible, to ensure a balanced schedule for our valued staff. Hours may differ during events or peak holiday times.

Requirements:

• High school diploma
• 1-2 years customer service experience required
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Some college experience or college degree preferred
• Retail experience in a luxury setting preferred

Necessary Skills, knowledge and behaviors:

• Ability to work well in a team environment with a positive attitude
• Attention to detail & strong accuracy.
• Ability to gather information, interpret information, problem solve and make informed decisions.
• Good organizational skills & ability to multi-task with a high level of efficiency.
• Excellent time management & attention to deadlines.
• Be service oriented and consistently meet & exceed expectations.
• Be self-directed and motivated to accomplish departmental goals and objectives.
• Communicate effectively - oral and written communication skills.
• The ability to work a flexible schedule, including Saturdays

Physical Demands:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position may also involve sitting for extended periods of time, climbing stairs, and standing for extended periods of time.

About Reis-Nichols Jewelers

Reis-Nichols Jewelers is a high end, luxury retailer and is one of the nation’s largest and most respected privately held retail jewelers in the country. Their rich history in the jewelry industry dates back to 1919. A family-owned business who values their employees and embodies their cultural motto - Work Hard, Have Fun, and Take Care of Each Other.

In addition to being a destination for the perfect engagement ring, Reis-Nichols designs and manufactures one-of-a-kind jewelry and has professional watchmakers in their certified watch repair facilities. Reis-Nichols is also an authorized retailer to many internationally known luxury brands such as Rolex, David Yurman, Roberto Coin, Mikimoto, JB Star, Cartier, Breitling and Tag Heuer, to name but a few.

With two locations in the greater Indianapolis region, they are the area’s premier jeweler with a focus on providing personalized service. Their free-standing flagship store exceeds 11,000 square feet and is located on the north side in the luxury retail shopping district of Indianapolis. The Greenwood location is the destination for south-side clientele and is located just south of Greenwood Park Mall.

Reis Nichols offers the following competitive benefits to employees who meet the necessary eligibility requirements:

• 401K
• Disability Insurance
• Health Saving Account w/wellness incentive