Assistant Jewellery Sales Manager

ecruit; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Leadership opportunities

Career development

Job summary

LUK FOOK JEWELLERY & GOLDSMITH is seeking a Mandarin-speaking Branch Manager for our Grant Ave location in San Francisco. The role requires fluent Mandarin, Cantonese a strong plus, and work authorization in the U.S.

You will lead a retail team, drive sales, and deliver exceptional customer service in a high‑end jewelry environment. This leadership position emphasizes hands‑on management, staff development, and strategic initiatives to meet business goals.

Qualifications

• 15+ years in jewelry retail, including 12+ at management level.
• Fluent Mandarin, Cantonese, and English—spoken and written.
• Strong leadership and people-management experience.
• Deep knowledge of jewelry products, sales strategy, and customer service.

Responsibilities

• Oversee the branch’s daily operations and ensure the store is well organised and ready to serve customers.
• Lead, coach, and develop the team to support strong performance and a positive working environment.
• Build and maintain lasting customer relationships through knowledgeable, attentive service.
• Support sales planning, promotions, and the achievement of business objectives.
• Monitor sales performance and KPIs, and address opportunities as needed.
• Resolve operational and customer-service issues promptly and professionally.
• Ensure the branch complies with company policies and legal requirements.

Skills

Mandarin

Cantonese

English

Leadership

Retail management

Tools

Microsoft Office

POS systems

Job description

Jewelry Branch Manager – Mandarin-speaking - Grant Ave, San Francisco

Languages: Mandarin and English required; Cantonese a strong plus

Work Authorization: U.S. citizen or Green Card holder preferred

Ready to lead a store where your decisions shape the business—and your career? Step into a role that gives you real influence, visibility, and the chance to make your mark in the jewelry industry.

LUK FOOK JEWELLERY & GOLDSMITH is seeking an experienced Branch Manager to oversee one of our key retail locations. The role is suited to a hand‑on retail leader with a strong background in jewelry, proven people‑management skills, and the ability to deliver excellent customer service and business results.

The Role

This is more than a store management job, it’s a leadership role where your ideas, input, and actions directly affect performance.

You’ll:

• Oversee the branch’s daily operations and ensure the store is well organised and ready to serve customers.
• Lead, coach, and develop the team to support strong performance and a positive working environment.
• Build and maintain lasting customer relationships through knowledgeable, attentive service.
• Support sales planning, promotions, and the achievement of business objectives.
• Monitor sales performance and key performance indicators, and take appropriate action to address opportunities.
• Resolve operational and customer‑service issues promptly and professionally.
• Ensure the branch complies with company policies and applicable legal requirements.

About Our Company

We’re an established jewelry retailer with a strong reputation and a loyal customer base. We take pride in providing quality products, attentive service, and a welcoming experience for our customers.

The Benefits

• A senior retail leadership opportunity with responsibility for branch operations and team performance
• The opportunity to contribute to sales planning and local marketing initiatives
• Career development opportunities for experienced retail professionals
• A stable, supportive environment with real respect for experience

The Person

You’ll thrive in this role if you have:

• 15+ years in jewelry retail, including 12+ at management level
• A strong grasp of jewelry products, sales strategy, and customer service
• Fluent Mandarin, Cantonese, and English—spoken and written
• Leadership experience with a proven ability to build and guide a team
• Sharp decision‑making and a hands‑on approach to problem‑solving
• Comfort with retail systems and Microsoft Office
• Stronger candidates will be considered for the full Branch Manager role.

What’s Next