Java Production Support Engineer — 24/7 Shifts, Azure/Kubernetes

Valiant Technologies LLC; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Valiant Technologies LLC in Dallas, TX seeks a production support engineer (L1/L2) to own issue resolution across Java, Unix, and cloud environments.

You will monitor applications, perform troubleshooting, and coordinate with internal teams to ensure service levels are met, including handling P1/P2 incidents and bridge calls.

This role requires shifting on a 24x7 rotation and a proactive, problem-solving mindset.

Qualifications

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all s and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work in 24x7 shifts on rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.

Responsibilities

• Monitor all systems and report issues that may impact the business.
• Troubleshoot problems and provide code fixes and testing.
• Handle critical incidents (P1/P2) and bridge calls.
• Ensure on-time delivery of incidents and tickets.
• Follow defined support processes and escalation guidelines.

Skills

Production support L1/L2

Java

Unix

Azure Kubernetes Docker

SQL

Tools

Kubernetes

Docker

SQL

Job description

Valiant Technologies LLC in Dallas, TX seeks a production support engineer (L1/L2) to own issue resolution across Java, Unix, and cloud environments.

You will monitor applications, perform troubleshooting, and coordinate with internal teams to ensure service levels are met, including handling P1/P2 incidents and bridge calls.

This role requires shifting on a 24x7 rotation and a proactive, problem-solving mindset.