Java Production Support

Valiant Technologies LLC; Dallas (TX); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Valiant Technologies LLC in Dallas, TX seeks a production support engineer (L1/L2) to own issue resolution across Java, Unix, and cloud environments.

You will monitor applications, perform troubleshooting, and coordinate with internal teams to ensure service levels are met, including handling P1/P2 incidents and bridge calls.

This role requires shifting on a 24x7 rotation and a proactive, problem-solving mindset.

Formación

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all s and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work in 24x7 shifts on rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.

Responsabilidades

• Monitor all systems and report issues that may impact the business.
• Troubleshoot problems and provide code fixes and testing.
• Handle critical incidents (P1/P2) and bridge calls.
• Ensure on-time delivery of incidents and tickets.
• Follow defined support processes and escalation guidelines.

Conocimientos

Production support L1/L2

Java

Unix

Azure Kubernetes Docker

SQL

Herramientas

Kubernetes

Docker

SQL

Descripción del empleo

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all s and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work in 24x7 shifts on rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.