Java Production Support

Ethereum Technologies; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ethereum Technologies in Dallas seeks a production support engineer with 5 years of L1/L2 experience. You will manage incidents, monitor systems, and take ownership of user problems, providing timely fixes and root-cause analysis.

Experience with Java, Unix, Azure, Kubernetes, Docker, and SQL is required. This role involves on-call 24x7 shifts, adherence to SLA, and collaboration with internal teams to ensure production availability.

Qualifications

• 5 years of strong production support (L1/L2) experience.

Responsibilities

• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all systems and report any issue that may significantly impact the business.
• Monitor, analyze, troubleshoot problems, provide code fixes and testing.
• Issue and query resolution.
• Adhere to defined support delivery processes and escalation guidelines.
• Responsible for SLA maintenance and account records.

Skills

Java

Unix

SQL

Azure

Kubernetes

Tools

Docker

Kubernetes

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

5 years of strong production support (L1/L2) experience.

Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.

Take ownership of user problems and be proactive when dealing with user issues.

Monitor all s and report any issue that may significantly impact the business.

Monitoring, analysing, troubleshooting problems, providing code fixes and testing.

Issue and query resolution.

Willing to work in 24x7 shifts on rotational basis.

Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.

Conduct root-cause analysis and propose a corrective action plan.

Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.

Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.

Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.

Ensure on‑time delivery of all assigned tasks – incidents, problem tickets, etc.

Experience in handling Critical Incidents (P1 and P2) and Bridge call.

Adhere to the defined support delivery process/guidelines.

Problem Management, Incident Management, Change Management, SLA Compliance.

Excellent interpersonal skills, team player, proactive, self-starter and motivated.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.