Bilingual Travel Concierge & Tours Specialist

Jtb-Hawaii-Travel,-LL; East Honolulu (HI); On-site; USD 2,342,000 - 3,168,000; Full time

Job summary

JTB Hawaii Travel, LLC is seeking an Associate in Honolulu to deliver professional customer service for tours and reservations. You will brief Japanese and non-Japanese clients, assist with itineraries, and support sales of optional tours.

The role requires English and Japanese fluency, knowledge of the tour industry, and basic computer skills. You will work in the CS Waikiki division with standard business hours in an on-site office.

Qualifications

• Must be able to speak, read and write in English and Japanese.
• Knowledge of the tour industry, moves and arrangements; understanding of Japanese culture.
• Basic computer skills and MS Office; ability to use 10-key calculator.

Responsibilities

• Provide general information on dining, shopping, and optional tours.
• Brief and assist Japanese and non-Japanese clients with tour reservations and itineraries.
• Sell and book optional tours and manage payments and deposits.
• Balance daily cash and card sales and ensure accuracy of records.

Skills

English

Japanese

Tour knowledge

MS Office

10-key calculator

Customer service

Education

High school diploma

Tools

RAKU-Navi system

Windows / MS Office

Job description

JTB Hawaii Travel, LLC is seeking an Associate in Honolulu to deliver professional customer service for tours and reservations. You will brief Japanese and non-Japanese clients, assist with itineraries, and support sales of optional tours.

The role requires English and Japanese fluency, knowledge of the tour industry, and basic computer skills. You will work in the CS Waikiki division with standard business hours in an on-site office.